@SouthwestAir if I’d had known that giftcards have an expiration I would have never requested them. The fact that this company is not more transparent on how they work is wrong and now my hundreds of dollars are trash. Thanks
@SouthwestAir it states that SW giftcards never expire. So how come when I book a flight with one it doesn’t follow the same rules as all the other forms of payment when booking? You should think hard about extending the same benefits to GC holders that everyone else gets. (Cont)
@SouthwestAir You should be ashamed as a company you have not given gift card holders the same Leniency when it comes to rebooking travel due to covid. Customers are always right and should always do right by the them. (Cont)
@SouthwestAir for every special occasion I always ask for SW gift cards for travel and now YEARS of gifts are GONE! I will NEVER ask anyone for this as a gift again and instead ask them to give me cash. (Cont)
@SouthwestAir I’m so infuriated right now with your company. I booked a flight with gift cards I’ve been saving for years to take a trip. The trip was cancelled due to covid and now I just found out that I can’t use it bc they expired. Y’all even changed the flight on me. (Cont)
@SouthwestAir I was just on hold for 1.5hrs with customer relations and the ended the call. I don’t have the time to wait another 1.5hrs. Can someone please call me!?
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