Lindsey M. Bier, Ph.D.

UX researcher for AI & ML products • communication strategy professor • curious photographer • world traveler • coffee drinker • redeemed sinner ❤

[Lindsey M. Bier, Ph.D. @lindseybier]

#WeWillWinTogether #Vietnam #COVID19

[USC Public Diplomacy @PublicDiplomacy]

.@lindseybier & @phil_arceneaux discuss the effects of "underdog expectations" on Vietnam's growing soft power during COVID-19, in the latest piece on the CPD Blog: Check it out now: https://t.co/GZNzctLNuc

[Lindsey M. Bier, Ph.D. @lindseybier]

Richard Peterson (RIP) long ago traced "fabricating authenticity" in country music and artist identity, but #AI gives new meaning to the phenomenon
https://t.co/SrIRRM6gF6

[Lindsey M. Bier, Ph.D. @lindseybier]

@phil_arceneaux @theblueground no refund. I paid $3708 for apartment I never entered after @Blueground emailed about a change. Rep said to go to hotel while they sort out options, so now I have hotel costs. Blueground email says I need to pay $606 for alternate apt to fix their oversight. No one will call me

[Lindsey M. Bier, Ph.D. @lindseybier]

@phil_arceneaux @theblueground @bbb_us @levipulk @yihyun_jeong @KromanDavid @seattletimes lots of @theblueground stories - misleading advertising, consumer protection violation, acessibility violation... all during a #realestate housing crisis in #Seattle and other cities. common themes are Blueground won't address their errors & won't follow up on promised callbacks

[Lindsey M. Bier, Ph.D. @lindseybier]

@ZhaoAlexHuang @theblueground mindblowing case for us who've trained leaders in reputation management and know value of leadership behavior, mindful decisions, and relationships with constituents (e.g., customers) with positive messaging on right channels. @theblueground admits error but won't call to resolve

[Lindsey M. Bier, Ph.D. @lindseybier]

PSA for travelers: never use @theblueground I'm on night 5 in hotel after apt access issue. I've asked for call to resolve. CX mngr email admits oversight, says too busy to call 🤯 I get confusing emails from diff people & phone reps lack decision authority 😵‍💫
#badcustomerservice

[Lindsey M. Bier, Ph.D. @lindseybier]

Juxtapose this with @Airbnb I've had 100+ nights at Airbnbs, once had problem. Within 1 hr the company contacted me via call, email, & app. They prioritized communication, listening, empathy, & problem solving: good brand rep strategy. Thanks, Airbnb #customersatisfaction #travel

[Lindsey M. Bier, Ph.D. @lindseybier]

@YorgosKlivo @YorgosKlivo critical role! communication finds solutions & enhances CSAT. I've waited 72 hrs for call re: apt access problem. CX mngr email admits @theblueground oversight but says she has no time to call 🤯 I'm on night 4 in hotel. How to resolve if no one communicates with me?

[Lindsey M. Bier, Ph.D. @lindseybier]

let's goooooo #GenAI https://t.co/MIAJ5EqV3g via @Verge

[Meta Newsroom @MetaNewsroom]

Today, we’re introducing the next generation of Meta’s custom-made chips, part of our growing investment in AI infrastructure.

https://t.co/Vlev4wF2yU

[Pew Research Center @pewresearch]

How do Americans who are highly engaged on social media decide what to use different platforms for, what to reveal (or not) and how to anticipate and react to possible attacks? Here’s what 23 of these Americans told us in focus groups last year. https://t.co/ZphSxV9pWK

[Lindsey M. Bier, Ph.D. @lindseybier]

Learning in the #metaverse https://t.co/gGdE8F4dgc

[Lindsey M. Bier, Ph.D. @lindseybier]

stories from my Metamates to illustrate how our integrity research contributes to product development by understanding and protecting the experiences of organizations & people who use @Meta apps #buildcommunity #bringtheworldclosertogether
https://t.co/jNYS91z2xq

[Lindsey M. Bier, Ph.D. @lindseybier]

@kadirayhan @FulbrightPrgrm @GWtweets @IPDGC @wyoumans this is fantastic! Congrats, Kadir! I hope we can meet during your time in the United States

[Lindsey M. Bier, Ph.D. @lindseybier]

AI combined strategic reasoning and dialogue to cooperate and negotiate with humans on a complex task - and achieved strong human-level performance in Diplomacy game https://t.co/wyYfd6A450

[Lindsey M. Bier, Ph.D. @lindseybier]

Facebook’s third-quarter Widely Viewed Content Report shows only one in the top 20 posts qualified as engagement bait, down from 100% a year earlier. https://t.co/dCihUJHedP via @WSJ

[Guy Rosen @guyro]

Today we’re publishing:
☑️our Community Standards Enforcement Report for Q3 2022
☑️Q3 Widely-Viewed Content Report
☑️Q3 Oversight Board Quarterly Report
☑️Q3 Adversarial Threat Report
☑️the Transparency Report for H1 2022
https://t.co/RBW9FHNwvL (1/7)

[Dylan Holt @DylanHolt_]

The best entrance in college football and it’s not close

#Vols

[Dolly Parton @DollyParton]

I said it's great to be a Tennessee Vol! What a win last night. If I wasn't out of town it would have been a treat to have been there, and I heard there were some rumors that I would be. Nobody was more disappointed than me to not be there. GBO! 🧡

[Lindsey M. Bier, Ph.D. @lindseybier]

it's great to be a Tennessee Vol!

[Tennessee Football @Vol_Football]

ICYMI Vols win

[Lindsey M. Bier, Ph.D. @lindseybier]

@kadirayhan Feel better soon!