@I_R_He@Linksys Hi there! We hear you and are here to assist with any challenges you're facing with your Velop device. Please send us the details of the issue via DM, and we'll take it from there.
@ianoliver1979 (1/2) Hello, Ian. Adding a node to your Linksys Mesh network doesn't have to be the same model. The Linksys MX4200 is compatible with all Linksys Intelligent Mesh routers and Velop product lines.
@TideonM@Linksys (2/2) The E8350 can be managed locally through its browser-based settings. Additionally, we offer the latest devices that might better meet your network needs. Feel free to send us a DM, and we'd be happy to provide personalized recommendations for you.
@TideonM@Linksys (1/2) Thank you for considering the Linksys E8350. We understand your concern about creating an online account. While the online account offers enhanced features and easier management, only Linksys Smart WiFi and Mesh WiFi routers are compatible with the Linksys Cloud account.
@Harrck_ (2/2) Como alternativa, si su enrutador está vinculado a su cuenta Linksys Smart WiFi, puede iniciar sesión en la configuración del enrutador utilizando las credenciales de su cuenta en la nube de Linksys.
@Harrck_ (1/2) Entendido esto. Tenga en cuenta que solo nuestros dispositivos Intelligent Mesh tienen la función de recuperación. Para los enrutadores Linksys Smart WiFi, si olvida la contraseña del enrutador, deberá realizar un restablecimiento de fábrica y reconfigurar el dispositivo.
@Harrck_ Nos gustaría asegurarnos de tener el número de modelo correcto de su enrutador. ¿Puede visitar este enlace y hacernos saber si coincide con su dispositivo Linksys? https://t.co/1nsEgsfPJl
@Tabris172015 Got this. Were you able to reboot the router? If you haven’t yet, please give it a try to refresh the connection and try again. Ensure to close the browser or try a different browser as well. Please send your reply over DM so we can assist better.
@Tabris172015 Do you mean to say that it’s the same issue with accessing locally using 192.168.1.1, or myrouter.local? What’s the exact model and the serial number of your Linksys router so we can check?
@Tabris172015 Hi there. Thanks for reaching out and allow us to assist. We haven't received any reports from the Team regarding any downtime. May we know if you’re trying to access the router locally or remotely?