Linux Virtuoso

Major Linux Geek

[Linux Virtuoso @linuxvirtuoso]

Waiting 9 days to get an RMA going with @Ubiquiti . Not sure what their malfunction is. I've purchased lots of their gear and encouraged others to do so. Should I buy Aruba next time? Just give me the courtesy of a reply.

[Linux Virtuoso @linuxvirtuoso]

@Ubiquiti Contacted the CEO of @Ubiquiti because they can't (won't) reply to my messages on an RMA. I've always loved your product, but this is experience is seriously making me rethink my purchasing decisions. Am I asking for too much to get an RMA going after 9 days?

[Linux Virtuoso @linuxvirtuoso]

@Ubiquiti Trying to figure out why it takes 9 days to not get RMA instructions. Is this how you honor your warranty? I'm just looking for something that isn't a canned response. Please help. This is getting ridiculous.

[Linux Virtuoso @linuxvirtuoso]

My employer, Pure Storage is now known as Everpure Data. huzzah!

[Linux Virtuoso @linuxvirtuoso]

@BowersWilkins I am having a really difficult time with support over my almost brand new PX7 S2 headphones. The pads broke quickly and are backordered indefinitely. I now have $400 headphones I can't use. Could someone reach out and try to help me find a solution?

[Linux Virtuoso @linuxvirtuoso]

@ATTHelp My bill is STILL wrong. What gives?

[Linux Virtuoso @linuxvirtuoso]

@ATTHelp @yellowlenslyfe It's of utmost importance to me that you either return that pristine-condition iPhone XS to me, OR remove the non-returned device charge from my account. It's of utmost importance to me that my phone carrier care a TINY bit about customer service.

[Linux Virtuoso @linuxvirtuoso]

@ATTHelp @marymylonaki They appreciate the opportunity to reach into your pocket.

[Linux Virtuoso @linuxvirtuoso]

@michaelkent @ATTHelp I have noticed the very same thing. Don't expect them to fix it though. They don't fix problems. Ever. Unless "fixing" means lining their pockets with ill-gotten gains.

[Linux Virtuoso @linuxvirtuoso]

@ATTHelp @michaelkent They'll be able to "look into" this so long has "looking into" means your wallet. They'll make HUGE billing errors and expect you just to pay anyway.

[Linux Virtuoso @linuxvirtuoso]

@ATTHelp @WanzoLori Don't believe them. They have little intention of helping, unless its helping themselves to your wallet and any phones you might have the misfortune to trade-in.

[Linux Virtuoso @linuxvirtuoso]

@ATTHelp @Barker813 Don't believe them. They don't give a crap. They're literally stealing money from me and refuse to address the issue. Use this opportunity to do business with a reputable company

[Linux Virtuoso @linuxvirtuoso]

@ATTHelp Clearly not! If they did, this problem would've been resolved days ago. They might've even said they wer sorry and MEANT IT! Omg!

[Linux Virtuoso @linuxvirtuoso]

@ATTHelp Customer service training at at&t

[Linux Virtuoso @linuxvirtuoso]

@ATTHelp It's okay, you can learn and grow. Reach out and apologize nicely.... and give me my damn money OR the phone.

[Linux Virtuoso @linuxvirtuoso]

@ATTHelp Respect? Nahhhhh. Honesty? Nope. Integrity? No such luck. Ethics? HAHAHAHAH

[Linux Virtuoso @linuxvirtuoso]

@ATTHelp Still waiting on my money. Nice of you to "lose" an iPhone XS on my behalf, right in time for the holidays. Even better that your staff is completely apathetic, to include the social media people monitoring this. I see you reply to other customers like they matter

[Linux Virtuoso @linuxvirtuoso]

@ATTHelp PS: I'll go away any time you want to restore justice to the universe and credit me for the pristine phone I traded in and you received! I have the tracking info and I've shared it. You don't get to keep the phone AND the money, tempting though it is. #noethics #fraud

[Linux Virtuoso @linuxvirtuoso]

@ATTHelp I have a new logan for you! "What can we take from you today?" Sort of reminiscent of that old Microsoft ad. I think it summarizes your business plan perfectly!

[Linux Virtuoso @linuxvirtuoso]

@nicaclauds @ATT @ATTHelp Trust me: Even long-time customers matter nothing to them. at&t does what at&t does. Customer satisfaction is the furthest thing from their minds.