Lisa Gibbs

[Lisa Gibbs @LisaGibbs525944]

@najones317 @MoneySavingExp @MartinSLewis No. Heard nothing. Did chargeback through bank and have funds back temporarily- weirdly. Would still like MSE team to pick this up with the ticket agents like see tickets as some people bought through PayPal and as over 180 days since paid out they apparently can't dispute

[Lisa Gibbs @LisaGibbs525944]

@MoneySavingExp @MartinSLewis #audleyend #heritagelive promoter cancels show, see tickets tell us to apply to promoter for refund #seetickets promoter tells us to go to see tickets. Mail boxes are full, no one helping customers who have paid. What's the advice please?

[Lisa Gibbs @LisaGibbs525944]

@DitchTed @MoneySavingExp @MartinSLewis @seetickets Debit card and have sorted chargeback thru bank. Hoping that MSE team pick it up though as there's huge confusion for so many

[Lisa Gibbs @LisaGibbs525944]

@betterhelp please advise why you are not responding to issues with the platform? This is really poor from an online app based provider

[Lisa Gibbs @LisaGibbs525944]

@Xero Thanks

[Lisa Gibbs @LisaGibbs525944]

@Xero I have received an invoice from you, I don't have an account nor have I placed any order. I would like to check validity, how do I get in contact with you as a non account holder

[Lisa Gibbs @LisaGibbs525944]

@WellaPro hi. Can you please advise whether your ultimate smooth shampoo and conditioner are sulphate and paraben free?

[Lisa Gibbs @LisaGibbs525944]

@CurrentBody is anyone going to let me know when you will send my item due Saturday and still not with courier today? Appalling customer service as you just don't respond

[Lisa Gibbs @LisaGibbs525944]

@CurrentBody hi. placed order with additional payment for delivery yesterday, not arrived. Your website says order fulfilled, dhl don't have the parcel yet. customer support takes me to faq page how can I find out when my order will arrive & get refund for the shipping cost?

[Lisa Gibbs @LisaGibbs525944]

Your chat bot is worse than useless & you seem to be recruiting ex dr's receptionists as "agents" to help when they either can't understand or don't give a toss. So keep the PM away & please do your job. There's clearly something wrong with leadership which flows down to staff

[Lisa Gibbs @LisaGibbs525944]

@PoliceCambs can I suggest you stop allowing kier starmer to visit? His presence is taking valuable resource and like you delivering nothing. I live in Huntingdon and had what I thought was a reason to contact my local police. You send links which don't work.

[Lisa Gibbs @LisaGibbs525944]

@Debenhams you have my money. You have not supplied the goods, you refuse to refund unless I return the goods - I can't return as you have not sent them AND I paid for 2 day delivery a week ago. That's theft. How on earth do I get someone to respond rather than a bot

[Lisa Gibbs @LisaGibbs525944]

@thetowerLDN NOT enjoying my stay. Phoned reception to ask them to turn off the air con - maintenance not arrived as promised, someone did bring me a heater which is no match for the Baltic air blowing into the room. I have duvet off the spare bed as well as scarf and hat

[Lisa Gibbs @LisaGibbs525944]

@easyJet Which costs more. Why don't you just allow it at booking stage? After all you can select seats for both trips.

[Lisa Gibbs @LisaGibbs525944]

@easyJet could you explain how your baggage policy (can't book luggage 1 way on a return flight) aligns with your sustainability and net zero commitments? If I have to pay for baggage on return trip then I use it.

[Lisa Gibbs @LisaGibbs525944]

If passengers were able to book luggage 1 way it would help with costs and help you meet targets. Also would align with easyJet mission to make travel easy and affordable. I know many people this would help interested in your thoughts

[Lisa Gibbs @LisaGibbs525944]

@virginmedia "Back in touch" you mean to the DM you completely ignored. So looking forward to my disconnection from you. Customer for 12 years, you have treated me like dirt. Good thing with x, I can see I'm not alone, you treat vast swathes of your customers badly.

[Lisa Gibbs @LisaGibbs525944]

@virginmedia I would like to know how I can get recordings of conversations with your staff. Refusing to allow me to cancel unless I hear the new offers and telling me I will be charged a further £80 for cancelling when I am out of contract is NOT on

[Lisa Gibbs @LisaGibbs525944]

@welterw888 Yes but I would not recommend. They are hopeless in my experience

[Lisa Gibbs @LisaGibbs525944]

@virginmedia how do I cancel with you? Been on the phone over 20 minutes have spoken with 3 or 4 different people all asking me the same question and then cut me off! Getting heartily sick of this now. For a communications organisation you are terrible at comms