@metallidan I’ve been there too and it sucks so much. Sorry you’re going through this. Take care of yourself first as much as you can and look for state resources for your dad.
@VTDMV Did that first thing and waited an hour. Turns out it was DMV error, told it could happen again b/c ppl don’t check details. Perhaps add cross-checking SSN into your approval process to prevent mixing someone up with a person in another state. For the second time.
@VTDMV how does one actually talk to a live person on the phone? We’ve got a case of identity theft or mistaken identity by DMV and can’t get through to anyone.