Scalpers ruin everything, but I've long maintained that the BFI needs a larger presence across the rest of the UK, which includes owning/operating cinemas and cultural centres on the same scale as BFI Southbank and IMAX in cities other than London.
when you submit a ticket due to a game breaking bug or endless harassment but the GMs are too busy death touching +23s for their online girlfriends so you get an AI chatbot instead