My @Delta flight was cancelled yesterday and they’ve lost my bags within the ATL airport. I have a newborn and am missing all of his things now and no one will help locate the bags. Am supposed to fly out this morning and still no word. Very disappointing.
@united took a chance to fly United again after my bags being lost for two days when no explanation and this time there’s a delay AND I was moved from the seat I paid extra money to get with no explanation and no one willing to help.
@united going on 40 hours with no bag. No communication. No help. Unable to reach anyone via the customer service and bag numbers. Terrible experience. Do NOT recommend ever flying with this airline.
@united contacted me privately after this tweet only to inform me there was nothing they can do and hopefully I’ll hear soon. Again, just disappointing and frustrating.
Worst customer experience of my life with @united. Lost my bags 36 hours ago, have put me on hold 3 times for 50+ minutes each time only to be hung up on, and no one will take the time to help. Super disappointing.