I am asking for your help to share this.
Posting this from here and not my other account (@ll_cherries), since I will be able to write everything in one post here.
I have been waiting to receive an item from @PhixoBar since last year and haven't received any response from the fanbase below for months now, and if I won't get what I paid for, without even the courtesy of response, I need help.
On the 17th of Sep 2025, I asked @PhixoBar if they can ship the below items to Europe as well, and they confirmed they can.
I proceeded with filling out the form and transferring the full amount immediately, as I wanted to contribute to the project as quickly as possible.
They were very helpful and assisted me with my questions quickly, advising I will receive an email with follow-up steps.
On the 7th of December 2025, I messaged and emailed them requesting more information, as I haven't received anything at that point.
I did not receive a response for several weeks, so I followed up on the 30th of December.
On the 6th of January 2026 they responded, I provided my address for shipping the item and they advised me of the delivery fee (screenshot they provided below), which I also immediately transferred.
On 11th of February 2026, I messaged and emailed again asking for an update, as after paying for the shipping and providing my address, I have not received any further information.
They responded on the 27th of February advising me that they have already shipped it, but there was no transaction number yet because it was still under the Philippine customs.
At this point, I thought, it's weird for that to be happening for two months now, but okay.
This was the last time I heard from them.
I have been periodically following up with them both from X and via email, but I never got a response anywhere.
I genuinely wanted to help with the project and even if it was without receiving any item, I would've been happy to contribute for Baekhyun. If they have just told me they can't ship the item, I would've understood and still donate.
At this point, however, I am feeling lied to; those are money I worked for and that fact being so disrespected by fellow EXO-Ls is making me very sad. I wouldn't have even thought to request a refund if I have simply received a response, we could've come to an understanding.
I have never had such experience with the numerous orders I have made from the Philippines, and specifically from other EXO-Ls. I did not expected it form a fanbase that I haven't heard anything bad about.
I understand some things (like what happens with the item after it is shipped) are beyond the sender's control, however, I have been ignored for months now and I am simply tired. They cannot convince me in any way that no tracking number has been generated for 3 whole months.
I do not know what outcome I expect by writing this, but I have already advised them I am requesting full refund.
I am sharing screenshots of the above mentioned conversations and details.
Lastly, I am proud to be an EXO-L, I am still here even through the hard times, and I know the fanbases do a lot of good for our boys. All I ask is we respect each other as fans, and this is not what is happening here.
Once again I am asking your help to share this.
Artist who left SM since 2023:
2023 | Sunny, Kyuhyun, Donghae, Eunhyuk, D.O.
2024 | Taemin, Baekhyun, Chen, Xiumin, Onew
2025 | Wendy, Yeri, Sungmin
2026 | BOA, Mark, Ten
Bener2 sm kehilangam org2 berbakat semua 🥺😭
they were so proud, it's gonna be an emotional Christmas, it's gonna be this, it's gonna be that, we're happy with it... the only emotions I had lasted for the 10 minutes of Dustin and Steve, and Max waking up scenes, the rest had me wondering why am I wasting 4 hours of my day