🚧 #LNERUpdate Planned engineering works between #Northallerton and #Doncaster will take place on:
Saturday 24 October
Sunday 25 October
Saturday 31 October
Sunday 1 November
@blondsteve I'm really sorry to hear about your experience, Steve. Please send a formal complaint to [email protected] so our team can fully investigate the issue and get back to you directly. I'll also make sure your feedback is shared with the team to help us improve. 1/2
@DMcGwinn Good morning, Daniel. You can use your ticket to travel with LNER, Great Northern, Thameslink, Greater Anglia, Northern, TransPennine Express and CrossCountry.
@lfb500 My apologies, Lynne. This is due to emergency services dealing with an incident at Newcastle. Services will be on the move as soon as we are able to.
@BrammyOwl Hello, tickets for that date will be released on the 12 November around 10.00am. There are engineering works that weekend that will affect our services. We won't be running any direct services in or out of London Kings Cross. Services will start and terminate at Grantham.
@scottiewilson@AvantiWestCoast Hi Scott, if you speak to the on-board staff, they'll be able to check the heating in your carriage, report any issues, and help you find an alternative seat in a warmer coach ^Josephine
@AllanG511622 (2/2) If you made your booking with us within the last two hours, you can request a refund and rebook. Let me know if you need help! ^Josephine
@AllanG511622 Sorry to hear about any disappointment, Allan. On the 'Refunds and Ticket Changes' part of our website, we do have notice that "Change of Journey ... must be for the same departure and arrival station as the original journey." (1/2)
🚧 #LNERUpdate Planned engineering works between #Northallerton and #Doncaster will take place on:
Saturday 24 October
Sunday 25 October
Saturday 31 October
Sunday 1 November