Lockitron Help

Need help with Lockitron? Tweet @lockitron_help and we'll help with any support issues, comments or inquiries

[Lockitron Help @lockitron_help]

@saucesf our partner PMCI is handling refund processing; if you have trouble with the form you can reach out to their support or let us know, might be a browser compatibility issue.

[Lockitron Help @lockitron_help]

@valsol1512 Sorry for the delayed response. Please send us an email at [email protected] so that we can assist you appropriately.

[Lockitron Help @lockitron_help]

@mrsammykay No problem. We have forwarded your refund request to the appropriate department and we will get back to you once it is processed. We also sent you an email through [email protected] about it.

[Lockitron Help @lockitron_help]

@mrsammykay I suggest you wait for this one out. You will lose your number in the queue if you place a new order.

[Lockitron Help @lockitron_help]

@mrsammykay We found your order! Unfortunately, we are still waiting for the new batch of units to arrive at our fulfillment warehouse. No ETA as of now but, we will inform you once your order has already shipped.

[Lockitron Help @lockitron_help]

@mrsammykay May we have the email address you used for your order?

[Lockitron Help @lockitron_help]

@gladel Yes. You can go to your dashboard and check your activity log.

[Lockitron Help @lockitron_help]

@gladel What do you mean by outside the network?

[Lockitron Help @lockitron_help]

@grubbs14 Cameron already responded through [email protected] and provided resolution for your issue.

[Lockitron Help @lockitron_help]

@sirtowers @kvndbrl Apologies for the delayed response. Could you send the email address you used for your order here?

[Lockitron Help @lockitron_help]

@raffyrandrup are you still experiencing the same issue with your Lockitron? We have checked on your device and it is already registered under your email address [email protected].

Let us know if you need further assistance.

[Lockitron Help @lockitron_help]

Hi @geeksputniktv @lockitron ,

Apologies for the delayed response. Could you send the email address you used for your order here?

[Lockitron Help @lockitron_help]

@kvndbrl Please email us at [email protected] so that we can assist you properly.

[Lockitron Help @lockitron_help]

@grubbs14 Please send us an email at [email protected] so that we can assist you properly.

[Lockitron Help @lockitron_help]

@kvndbrl Looks like someone followed up via email. That device is a crowdfunded unit from 2013-2014 and might have other issues.

[Lockitron Help @lockitron_help]

@SteveOgo @lockitron Sorry, usually we respond to technical questions 24-72 hours. Looks like it was registered to your account with typo. Followed up via email.

[Lockitron Help @lockitron_help]

@geeksputniktv @mrsammykay We have no further updates on Bolt and Bridge but, we are doing our best to get the units as soon as possible.

[Lockitron Help @lockitron_help]

@AdamHansen @lockitron @seedcowork @gpowelldesign @donmiller No; Access can be wired in-line with existing key fob installations using available REX or AUX inputs on the key fob controller

[Lockitron Help @lockitron_help]

@AdamHansen @lockitron @seedcowork @gpowelldesign @donmiller Sorry for the delay - we don’t support WiFi on Access units at the moment, only Ethernet

[Lockitron Help @lockitron_help]

@AdamHansen @lockitron @seedcowork @gpowelldesign @donmiller A wifi to ethernet adapter is a quick way! https://t.co/V9c6rGbGdN or https://t.co/Fby5gQ0g0A