LoganRich

Willing and Eager to learn

[LoganRich @logan_rich12]

@NetstarSA I have been on hold for 20 mins for a simple query. What’s going on????

[LoganRich @logan_rich12]

@Vodacom @vumatel @MTNza @CellC come see this 3 days and no indication as to if @Vodacom might fix my problem. Their back office is disjointed so if you need to capitalise, you know the gaps.

[LoganRich @logan_rich12]

@Vodacom why is it taking more than 24 hours to assign a technician to our case. Fibre is not working, we need to work…. What is this????? Please help!!!! Vodacom: Good day.

Here is your service request number SR220128-574660

[LoganRich @logan_rich12]

@Vodacom @vodacom it’s Day 3 with no ETA and no solution. We are goi g to have to resolve this publicly now. Your call centre has no feedback, your technicians are not respond to the escalations sent to them. I am stuck in the middle. I am just disappointed! @vumatel come see this.

[LoganRich @logan_rich12]

@Vodacom @VodafoneGroup @VodafoneUK @vumatel @Vodacom what DM? It’s Monday now and you are once again impacting my ability to earn an income and work. Going for 3 days no Fibre and no call from Vodacom technical, I call the call centre 3 times a day with no direction or confirmation. @vumatel come check this.

[LoganRich @logan_rich12]

@Vodacom @Vodacom @VodafoneGroup @VodafoneUK @vumatel it’s 47 hours now. No solution in sight, no fibre, not able to work, technical team on a holiday somewhere, no phone call, unable to work. Pathetic Vodacom!

[LoganRich @logan_rich12]

@Vodacom South Africa. I am just letting the UK know what your turnaround times are

[LoganRich @logan_rich12]

@vumatel please come take over our contracts. @vodacom does not look as though Vodacom technicians work on weekends.

[LoganRich @logan_rich12]

@SoulFairy3 please follow back, just listened to your EE discussion.