Logan Combs

Husband, Father, Security & Defense Professional & Consultant

[Logan Combs @logancombs]

@HiltonHotels @HiltonNewsroom Here is a copy of my final e-mail to your #CEO . I don't expect of hope for any reply or assistance, I'm just hoping that someone else sees my experience and re-considers doing business with you.

[Logan Combs @logancombs]

Hopefully the #leaders at every level within your company, @HiltonHotels , sees this and takes some lesson away from it. #professionalism and the #client needs are what your business lives and dies by. I'm just 1 lost customer, but it'll add up if you let it.

[Logan Combs @logancombs]

@Marriott is considered to be the top competitor of @HiltonHotels . @Marriott, if you have any ocean front properties in St. Augustine, I'll be taking my business to you.

[Logan Combs @logancombs]

@HiltonHotels @HiltonNewsroom Finally got through to someone at your customer complain department. The gentleman from that department name was Mohamed and did everything he could be helpful.

[Logan Combs @logancombs]

And thank you to Mr. Christopher Nassetta #ceo of @HiltonHotels for not responding to my e-mails. I'm certain that if I chose to do business with your company, this gross negligence would rear its head in some worse fashion down the road.

[Logan Combs @logancombs]

@HiltonHotels @HiltonNewsroom So I'm either waiting on hold for an hour or more or I'm waiting 3 hours or more for a digital response. So, it's looking like I'm never using #Hilton or any of it's associated hotels ever again. Because #professionalism matters.

[Logan Combs @logancombs]

@HiltonHotels you met my 6 hour time line for response that I gave to your #CEO, #chistophernassetta, and gave me information that directly conflicted with what a member of your staff gave me. I responded and now it's been 3 hours since I responded.

[Logan Combs @logancombs]

@HiltonHotels After another 45 minutes on hold, I have to hang up again because as I stated before, I'm in Afghanistan. And #nationalsecurity concerns take precedence of me trying to reserve a room for my family to enjoy upon my return from #afghanistan . Thanks.

[Logan Combs @logancombs]

@HiltonHotels On hold again. And you have yet to respond to my #dm that you requested I send you. I've taken this time on hold to e-mail your CEO Christopher Nassetta and your customer care department.

[Logan Combs @logancombs]

The e-mails I have for them are [email protected] & [email protected] Are these still correct @HiltonHotels ?

[Logan Combs @logancombs]

@HiltonHotels @EmbassySuites You asked me to DM you. I have. No response. Now on hold again for Price Match dept. And the prices for the room have gone up nearly $100. Completely, utterly, unacceptable.

[Logan Combs @logancombs]

@HiltonHotels DM sent.

[Logan Combs @logancombs]

@HiltonHotels @EmbassySuites
Trying to reserve a room at your location in St. Augustine. Learned of your price match program, I've attempted 4 times to speak with that dept. I'm calling from #afghanistan, and every time I have been put on hold for 1hr. Still haven't been helped

[Logan Combs @logancombs]

@KeithOlbermann
Do your employers provide you an armed security detail?

[Logan Combs @logancombs]

@DanRather Really kicking the #FauciEmails redirection campaign into overdrive I see.