ANNOUNCEMENT:
@ParliamentofRSA finally breaks its silence. We welcome the engagement and the upcoming Constitutional Review Committee proceedings tomorrow.
However, South Africans deserve full transparency on what happened to their submissions and what comes next.
As things stand, plans to pursue legal action remain unchanged.
#Accountability #Transparency
Dear Banks,
In this the age of escalating fraud, cybercrime and identity theft, it can no longer be acceptable for us customers to simply trust that the person on the other end of the line is genuinely calling from the bank.
Just as we clients are required to verify our identities before discussing our accounts, bank employees should be subjected to a similar verification process. The burden of trust cannot rest solely on the customer.
There ought to be a secure authentication system that allows customers to verify that a caller is indeed an authorised representative of the bank before any conversation about personal or financial matters takes place. Whether this takes the form of a unique verification code, an in-app confirmation, a secure push notification, or another authentication mechanism.
Banks have invested heavily in protecting themselves from fraud. It is time they invest with equal urgency in protecting customers from fraudulent individuals impersonating bank employees.
The current model, where a stranger phones you and immediately begins asking security questions, is outdated and unsafe.
May you find healthy spaces and good people who steady your nervous system, bring you clarity, restore your calm and remind you of the peace you deserve in this one precious life 🍃.
Good morning 🤍.
Day-to-day consistency looks like nothing special is happening.
Until one day you pause, reflect, and notice everything is different and better.
Keep going!