We respectfully ask @UPS@UPSHelp@UPSHelpT@UPShelpTM_D@UpsHelpL1 to step in, review this case, and contact us directly.
Medical devices should never become leverage.
Transparency should never be optional.
I’m sharing this because my father-in-law’s medical breathing device is being withheld after a storage issue at an UPS Store in Manhattan, and the situation has reached a point that feels unacceptable.
@UPS@UPSHelp 🧵⬇️
This situation does not feel compatible with UPS corporate standards.
Either something is being handled very poorly at this location — or something needs to be urgently investigated.