@thetrainline So you are anchoring your product success on users reading the T&Cs? That is a non starter in ux terms. Does anybody ever read the T&Cs of a service?
@thetrainline Wife bought a family railcard on your app, put my email down as the other adult. I get an email saying 'simply sign in to view your Railcard'. What it didn't mention is that it only works if I log in with *my wife's login* instead of using my own. 1 hour wasted.
@laura_yarrow@brucel For real subtlety read Jan Tschichold's 'The Form of the Book' wherein he spends several paragraphs discussing the m-dash and the n-dash.
When you try to cheat the system and save some money by split-ticketing a day return to London for a family of five. I think South Western Railway had the last laugh here @seatsixtyone
@BBCr4today Re: dark skies village. Blue tinged LEDs are also bad for human night vision. That's why subs switch to red light onboard when they surface, it keeps thier night vision sharp when they go up top.
Hands up if you didn't realise that you can't currently take a cheese sandwich with you if you're travelling from England, Scotland, or Wales to Northern Ireland?
🙋♂️⬇️
@paula_jn_ Let them know in an email about improving thier processes for the future. Email policy is important in an era when we get so much email that AI has to help us with it.
@chudders I have a file of notes for a ‘give up Facebook’ book. One figure I’d be interested in is to take the last 100 items on your feed and classify them (ad/group/friend etc) to see what percent of posts are actually meaningful to you.