RTR used to be my go to.. the customer service took a massive downward spiral over the last few months. Was sent the wrong size, asked for a replace (they advertise they will send you the right size in time for your event) was told no via email 7 days later. @RenttheRunway
Attempted the chat option.. waited for 2 hours again and my chat got terminated.
My event is this weekend, I have no dress, Iโve paid a membership fee. Asked for a refund and was essentially told no but we will offer you a free clothing spot. thanks but no thanks.
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