Lauren Kiefer

GTM @elevenlabs. Previously @Intercom, @Lyft & @Twitter. I've had weird celebrity encounters & I can't control my volume.

[Aakash Gupta @aakashgupta]

ElevenLabs is generating $825,000 in revenue per employee.

$330M ARR. ~400 people. Founded in 2022. That makes this one of the most capital-efficient AI companies ever built, and the valuation math actually supports it.

At $11B on $330M ARR, investors are paying a 33x revenue multiple. That sounds rich until you realize this company went from $4.6M in revenue to $330M in roughly two years. a16z quadrupled its position. ICONIQ tripled. Sequoia took the board seat. When three of the best firms in venture are all scrambling for more ownership at 33x, they’re pricing in a revenue trajectory where $330M is the floor, not the ceiling.

The real story is the org design. ElevenLabs runs 20 micro-teams of 5-10 people each. No middle management layer. No 500-person go-to-market org. Their CEO has said publicly that “more people frequently doesn’t fix the problem,” and the numbers back him up. They’re generating more revenue per head than Salesforce, which has 70,000+ employees.

And they’re now pivoting the entire company toward agents. ElevenAgents is the enterprise play: conversational AI for customer support, sales, internal workflows. Deutsche Telekom, Revolut, Cisco, Square are already on it. Enterprise revenue grew 200% last year and is approaching 50% of total revenue.

This is why the $11B number makes sense to Sequoia. Voice was the wedge. Agents are the platform. If ElevenLabs captures even a fraction of the enterprise contact center market, $330M ARR looks like a rounding error against a TAM measured in tens of billions.

Nvidia invested in September. They’re openly building toward IPO. And the real signal is that a four-year-old company with 400 people just raised at a higher valuation than most public SaaS companies.

[ElevenLabs @ElevenLabs]

This Halloween, we’re serving up a few ElevenLabs Music treats.

Stem Separation and In-Painting, giving you full creative control to carve, conjure and cobble together your perfect track.

A spine-chilling radio station.

Plus 50% off ElevenLabs Music for the next 2 weeks.

[Eoghan McCabe @eoghan]

The only time I like being wrong is when I think a challenge at @intercom may be insurmountable, and then someone figures out how to do it anyway.

One year ago I said we'd take on Zendesk. Our plan is to become the leading customer service platform. One GIANT head start they had over us was their phone functionality. They had years and years of work done ahead of us. There was no way we could catch up. Did we need to partner with a third party? Acquire someone?

I'll skip the very big step where all of this actually got done and jump to the punch line: It got done! Intercom Phone just launched today.

Completely native. Inbound and outbound calling. Integrated into your inbox, and with your live customer data. Supports insanely complex, personalized phone trees and automation. With video calling AND screen sharing too. Works in the Intercom Messenger or over the traditional phone network. Automatically records AND transcribes all calls. Takes voicemails. Has realtime dashboards for managers, and extensive reporting. And it all works with your existing phone number. And has tons of smaller little features and details I'm still discovering.

This has been in beta with over 700 customers who've had over 20k calls. It's a fully featured and finished, best-of-breed phone product. No vaporware here.

What else is possible?

[Lauren Kiefer @losco]

@ChazCasual Absolutely yes

[Lauren Kiefer @losco]

@sfgrady This tweet made my month. Now go chug a Golden Eagle in my honor immediately.

[Lauren Kiefer @losco]

@AndrewSweet COULDNT AGREE MORE COUGH AIRTABLE COUGH

[Lauren Kiefer @losco]

@AlexinBos Everyone should! Unless they make you sign a contract when you get one mandating that you must advertise that you’re a complete ass, there is no reasons for how many I see literally daily.

[Lauren Kiefer @losco]

The amount of Tesla’s with vanity plates is….concerning.

[Lauren Kiefer @losco]

@NickHam Also you are the best target on earth for literally ANY competitive game

[Lauren Kiefer @losco]

@NickHam Yes 😂 just loling over the tweet scorekeeping

[Lauren Kiefer @losco]

@CaltransDist3 stuck in the 3+ hour delay on 50 just trying to get through stateline. Any idea when traffic will start moving?

[Lauren Kiefer @losco]

@RAGrayUSA COULDNT BE MORE EXCITED FOR MY FUTURE NEPHEW TO ARRIVE! 💙💙💙

[Lauren Kiefer @losco]

@jigolden

[Lauren Kiefer @losco]

@jigolden saw this today and thought of you. Counting down until December’s content 🎄

[Lauren Kiefer @losco]

@jenks

[Lauren Kiefer @losco]

@erinleeturner MURDER.

[Lauren Kiefer @losco]

@Larakate So comfy, best customer service. Highly recommend

[Lauren Kiefer @losco]

@jenks

[Lauren Kiefer @losco]

@emilyfisker @Lauran @TCSwetman @allieleww @kvincke @glen__allison You look beautiful Em!