StephSteph

An ordinary girl in a not so ordinary world.

[StephSteph @lostwithchew]

I have submitted formal feedback and am still waiting for a case number although I highly doubt your company will do anything about this. #CustomerExperience #badservice #PublicTransport

[Yarra Trams @yarratrams]

@lostwithchew If you submit formal feedback, you’ll receive a case number, your case will be investigated, and you’ll receive a formal response from Yarra Trams. We apologise for any inconvenience & will pass your feedback on to the depot. (3/3)

[Yarra Trams @yarratrams]

@lostwithchew Hi, we’re sorry this was your experience. As a general rule, our drivers must stop for passengers waiting at the tram stop to board the tram. If passengers are not yet at the stop, it’s up to the driver's discretion to wait; depending on whether the tram is on-schedule. (1/3)

[StephSteph @lostwithchew]

Oh believe me the passengers were AT THE STOP & AT THE DOOR! All the passengers in the tram saw it happen. You just have crap drivers. The 109 route is one of the worst. They go too fast round the corners and I’ve seen people fall because of that. #noexcuses #badcustomerservice

[Yarra Trams @yarratrams]

@lostwithchew Hi, we’re sorry this was your experience. As a general rule, our drivers must stop for passengers waiting at the tram stop to board the tram. If passengers are not yet at the stop, it’s up to the driver's discretion to wait; depending on whether the tram is on-schedule. (1/3)

[StephSteph @lostwithchew]

@yarratrams drivers are so inconsiderate and rude! It is one of the things that make me feel that #Melbourne isn’t one of the most liveable cities in the world. #publictransport here is a farce and we pay premium for it compared to so many other parts of the world. #badservice

[StephSteph @lostwithchew]

@yarratrams What is with your #rude drivers not waiting for passengers to get onto trams? We were at the door right next to him trying to get in and he shuts the door on a half empty tram and speeds off! #109tram #badservice #yarratramssucks #portmelbourne

[StephSteph @lostwithchew]

@MyTouchnGo Hi, the card has already expired. And I have purchased a new card to use. So I need to arrange for a refund of the expired card. Can I do this at a counter?

[StephSteph @lostwithchew]

@MyTouchnGo Hi, I have been trying to contact your office about getting a refund for my expired touchngo card. I have emailed, called, sent SMS and no response for more than one week. Can I get some service please?

[StephSteph @lostwithchew]

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[StephSteph @lostwithchew]

Wine & food stains down the wall next to my seat. And just crumbs everywhere. #qantas #dirty #airlineservice #CustomerExperience #complaint

[StephSteph @lostwithchew]

When you pay good money for a flight ticket, you expect the plane to at least be clean. #qantas #moneyback #complaint #airlineservice #dirty

[StephSteph @lostwithchew]

Before I even sat down, I had to dust the crumbs left on my seat! What sort of airline cleaning crew does #qantas hire? #dirty #complaint

[StephSteph @lostwithchew]

There were crumbs on my seat & it was clearly stained! #complaint #airlineservice #getclean #qantas #spiritofaustralia #feelslikehome - not.

[StephSteph @lostwithchew]

Welcome to #qf80 - the most #dirty flight I have ever been on in all my travel history. #qantas should be ashamed #airlineservice #complaint

[StephSteph @lostwithchew]

Y'know that feeling when you're glad to be flying home & looking forward to a comfortable journey? #spiritofaustralia #qantas #feelslikehome

[StephSteph @lostwithchew]

Using @iiNet? Check your bill for double charges. If you don't call them, they won't give you your $$$ back. #badcustomerservice #thieves

[StephSteph @lostwithchew]

Horrified by @iiNet's dishonesty. Practically thieves for not being honest to their customers #customerservice #badcustomerservice

[StephSteph @lostwithchew]

@iiNet staff said that the company doesn't know who was double charged, yet they did not bother to notify any of their #Customers to check.

[StephSteph @lostwithchew]

I rang up @iiNet today because they have charged me twice this month. Got told that there was an issue with their direct debit system. #scam

[StephSteph @lostwithchew]

I don't think I've seen Melbourne looking this grand at night before. Something to do with the… https://t.co/BxyNGpo4uV

[StephSteph @lostwithchew]

¿Tienes hambre? Obtén $10 de descuento en tu primera orden #UberEATS con mi código: eats-stephaniec1741. https://t.co/hN8doICMKY