@united huge shoutout to the gate agent at GSO that helped with the diverted BNA-EWR flight today! She handled it like a pro and made an unfortunate experience as good as possible!
@AmericanAir shoutout to Brandon on flight 1373 to CLT. Although I’ll now miss my connection in CLT due to a maintenance issue, Brandon is a rockstar and really went out of his way to help me try to make it!
@AmericanAir I was delayed in Dallas for over 7 hours... finally made it to my destination and everything in my suitcase was soaking wet. Next time a flight is delayed during a storm for 7 hours and everyone’s bags are just sitting outside, you might want to cover them up...