@whammyburger@AskNationwide It will be even worse on webchat with Nationwide come Janaury when their outsource to a company in Mumbai is complete
https://t.co/SvYKF3ZBuW
#nationwidemembers@AskNationwide is this what you want? Are you happy to deal with chat agents in India? Is this why you have chosen to bank with a UK Building Society!!!
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@aaj8714@AskNationwide 24/7 help is ending soon Zeus. Nationwide have decided to outsource their Webchat department to Mumbai. So prepare for service quality to decline as well as hours they are available
@schnauzerchic@WhistleBlowNBS@dawn1968@AskNationwide Thank you Lisa. If only Nationwide had the capacity to actually think about what their members would prefer rather than how they can make the big bosses bonuses larger. It is not a UK Building Society, it's a bank masquerading as one.
@missycat01@bankofengland@AskNationwide Sadly they don't care about what's fair Sam. That's why they are giving their webchat consultants jobs to people in Mumbai shortly after Christmas. It's all about the money. Greedy greedy bank. Oh wait, "Building Society"
@MartinSLewis Nationwide Building Society announces it is moving its webchat services to Mumbai, India.
Another move proving how little it cares about its members and how much it cares about profits/cost saving. Not very UK Building Society behaviour. 🙄
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@BBCWiltshire Nationwide Building Society with its head office based in Swindon Wiltshire. Give all it's webchat agents the heads up they are to be replaced by people in Mumbai. Not very UK Building Society behaviour! Money saving exercise of a Global Bank!