@tfwrail when claiming for delay repay on a multiflex ticket which reference do I need to use? Two claims rejected even though the train was cancelled/delayed?
@tfwrail is there any reason why the ticket conductor would leave a violent/abusive passenger to roam up and down the carriages abusing fellow passengers whilst they go back to their room?
@tfwrail This was on my journey home today. Nothing was done about the situation on the train or after getting off. Unsure why the conductor also would not have contacted BTP