Lovestock & Leaf

We create advanced, easy-to-use Zendesk apps that top customer service teams trust and rely on.

[Lovestock & Leaf @lovestockleaf]

🎉 New in Tickler: Automatic field updates on task completion.

Tickler's always been more than a checklist — now it can act on your data too.

You can now configure Tickler for @Zendesk to automatically update User and Organization fields as checklist tasks are completed.

No more manual updates, no missed steps.

A real example: an "Offboarding" checklist where completing the final task automatically sets the Organization's status field to "Offboarded." Done and dusted — no Zapier, no AI needed.

Less admin. Fewer things falling through the cracks. Just Tickler doing what it already knows needs to happen.

👉 See how it works: https://t.co/DXA7ANlTPO

[Lovestock & Leaf @lovestockleaf]

🔥 New in Tickler: Now you can trigger actions in @Zendesk based on a completed task or full checklist by using the onDone feature in the app.

You can use onDone at:

Task level → when an individual step is completed
List level → when the entire checklist is completed

It sounds simple, but this is what turns Tickler into a proper workflow tool.

Learn more here: https://t.co/LU9hSFT5Yo

[Lovestock & Leaf @lovestockleaf]

Did you know that Sticky Notes for @Zendesk can be configured to display pop-up notices on a ticket so that agents have to acknowledge a message to continue?

Useful for Legal or compliance disclaimers agents must follow, communicating new policy changes to the team and many other use cases.

Find out more here: https://t.co/iS97GsWo5A

[Lovestock & Leaf @lovestockleaf]

🏠 Your Zendesk Home Base

Set a Home view in the Quickie views app for @Zendesk and start every session exactly where you need to be - your most critical tickets, one click away.

Whether it's urgent tickets, your team's queue or high-priority customers.

Configure once, access instantly.

https://t.co/Sick1raGNo

[Lovestock & Leaf @lovestockleaf]

Recently we had a customer ask us whether the Sticky Notes app for Zendesk can display pop-up alerts while agents are filling out new tickets—before they're even submitted.

Their challenge? When specific custom field combinations are selected, agents need to remember critical contextual information before proceeding. Miss it and the ticket might be handled incorrectly.

Sticky Notes' popup modal feature combined with Liquid markup lets you:

✅ Trigger pop-up notices based on custom field values
✅ Display critical context right when agents need it
✅ Require acknowledgment before agents can proceed

Learn more about popup notices in Sticky Notes here: https://t.co/ZPysRwclRO

[Lovestock & Leaf @lovestockleaf]

Ever had a @Zendesk ticket marked "Solved" by an agent only to discover critical compliance steps were skipped?

For Zendesk teams in regulated industries or with strict quality requirements, incomplete checklists aren't just frustrating. They're a risk.

Tickler's Prevent Solve feature ensures agents can't mark tickets as solved until every required task/checklist item is completed. No exceptions, no workarounds.

Perfect for:
✓ Compliance workflows (GDPR, data handling, verification steps)
✓ Quality assurance processes
✓ Onboarding procedures
✓ Technical troubleshooting protocols

Learn more about enforcing process compliance with Tickler here: https://t.co/GJUmXvo9Lc

[Lovestock & Leaf @lovestockleaf]

Standard @Zendesk ticket previews show only the first and most recent comment. If you want the full story, you have to open the ticket, scroll through the conversation, then return to your queue. When you repeat this 50+ times a day, you're effectively wasting hours.

Lovely Views gives teams a clearer way to understand tickets and provides other helpful actions like bookmarking without actually having to open a ticket.

To find out more how Lovely Views Ticket Previews can speed up support, have a read of the following article:

https://t.co/BbHaEhIlLl

[Lovestock & Leaf @lovestockleaf]

One of our @Zendesk customers recently reached out with a question that we suspect others might have too:

"When we use the 'New ticket (copy fields)' option in Escalator, it automatically includes all the CCs from the original ticket. Is there a way to exclude them?"

This is a common scenario for support teams. You're creating a related ticket - maybe escalating to a different team, or splitting off a separate issue but you don't necessarily want the same audience looped in. Maybe the new ticket is going to engineering and doesn't need to include the customer's colleagues. Or perhaps you're routing it to a vendor and want to keep it internal. Escalator gives you granular control over field copying through the Sub-ticket customization settings.

Check out the article containing the full solution (and the other fields you can control) here: https://t.co/lUj21ySB6H

[Lovestock & Leaf @lovestockleaf]

New in Quickie: now you can Rename, Move & Merge ticket views and folders instantly.

No more jumping into the Zendesk Admin Center, editing view names with :: saving and reloading to see the change.

Now, it takes just one step saving multiple clicks and precious agent time - select Rename, Move, or Merge right inside of Quickie.

https://t.co/qNSljZyPFq

[Lovestock & Leaf @lovestockleaf]

Introducing: New ways to manage pinned comments in Sticky Notes for @Zendesk

We've rolled out two handy updates that make it easier to work with pinned comments in Sticky Notes. You can now Filter by Pinned or Unpinned and also Show comment in thread, which highlights a pinned comment within the overall ticket thread for context.

These changes are especially useful when working through long tickets or tracking multiple pinned comments.

Learn more here: https://t.co/Kbq7hBWt2G

[Lovestock & Leaf @lovestockleaf]

"Come to the dark side" Sticky Notes for @Zendesk now supports Dark Mode allowing you to configure separate text and background styles across labels and field styles.

Find out more here: https://t.co/iiB2Ztj7rT

[Lovestock & Leaf @lovestockleaf]

Lovely Views now supports @Zendesk Co-Pilot AI Ticket Summaries without even opening a ticket.

Hover over a ticket and watch the AI magic happen.
Snappy summaries provide a concise AI overview of the ticket's public comments, so agents can make even quicker decisions when triaging and managing tickets.

We've also introduced a more adaptable Dark Mode and now support SLA coloured badges more elegantly, so you can spot tickets by SLA status needing your urgent attention from within Lovely Views.

Find our more about this latest release via the link below:

https://t.co/tSxdgozJ7c

Enjoy!

[Lovestock & Leaf @lovestockleaf]

✨ Attention - Healthcare Teams using @Zendesk

Healthcare support is complex. Patient info gets buried in ticket threads, care plans are scattered, and compliance steps get missed.

Using Sticky Notes, now you can organize everything that matters right inside Zendesk.

✅ Logged Notes - Track care plan summaries with full team visibility
✅ Pinning - Keep urgent patient updates front and center
✅ Notices - Never miss compliance steps like PHI checks

Whether you're a medical practice, health insurer, or healthcare tech company, these tools help your team focus on what matters most - quality patient care.

Watch the full walkthrough: https://t.co/mOtwIhQbXH

Enjoy!

[Lovestock & Leaf @lovestockleaf]

NEW: View History in Tickler Checklists for Zendesk

Now Zendesk administrators can see exactly who checked what, and when.

This makes it easier to:

1/ Track ownership on every checklist item
2/ Spot delays or missed steps
3/ Stay accountable as a team
4/ Audit workflows without chasing people up

Full visibility. No extra effort.

Find out more: https://t.co/oWATdf7Nqt

Enjoy! ☺️

[Lovestock & Leaf @lovestockleaf]

To pin, or not to pin—that is the question.

Ever jump to a new @Zendesk ticket and watch your favourite app disappear from the sidebar? You’re not alone.

We’ve put together a short, no-fluff guide that shows you exactly how to pin (or unpin) any Zendesk app—using our Sticky Notes app as the example.

Give it a skim here 👉 https://t.co/fzep0dn95U

Hope it saves you a headache—let me know if it helps!