Lucas Munene

[Lucas Munene @lucas_munene]

@virginmedia Is there any way to get my PAC code apart from texting or phoning you? The agent told me to text but because I have 2 sims it doesn't work and asks me to phone. Your phone lines are closed.

[Lucas Munene @lucas_munene]

@virginmedia I have just spent 51 minutes on hold for retentions and when they picked up it was the wrong dept. Then the call got hung up! What is wrong with you people?

[Lucas Munene @lucas_munene]

@virginmedia Just tried to text and it turns out that I have used that number. I have spent hours talking to Virgin Media but it is impossible to discuss my mobile. The irony.

[Lucas Munene @lucas_munene]

@virginmedia Why is the phone line so bad? Why are you prioritising new customers? 5 minutes to get through to sales who told me that fewer people work in retentions. If you can't cope with current demand...

[Lucas Munene @lucas_munene]

@virginmedia Can you please confirm that there is someone working in your retentions dept.

[Lucas Munene @lucas_munene]

@cloclostella @virginmedia Is it actually a chat or a link to the help pages? Beware of this trick.

[Lucas Munene @lucas_munene]

@virginmedia @CuberToy Be aware that nobody will pick up the phone. You can still phone...

[Lucas Munene @lucas_munene]

@helenwells1982 @virginmedia Have they trapped you too? I am trying to leave mobile but nobody picks up apart from the sales dept.

[Lucas Munene @lucas_munene]

@virginmedia Now spent 2h30m on hold to mobile retentions today. That is on top of the 3hrs spent talking to media retentions. Why is it impossible to speak to mobile retentions?

[Lucas Munene @lucas_munene]

@virginmedia @AjBsuperstarR Hi John. Any chance of some help?

[Lucas Munene @lucas_munene]

@virginmedia hello?

[Lucas Munene @lucas_munene]

@SkyUK Can you please apologise to Lee from your sales team. I am stuck on hold with @virginmedia retentions still. Tell him that I do want to take the deal but they just won't pick up.

[Lucas Munene @lucas_munene]

@virginmedia I am trying to speak to retentions. 3 days of phoning with no luck getting through. Took 5 minutes to get through to the sales department though! While waiting, you told me that you value existing customers?

[Lucas Munene @lucas_munene]

@virginmedia Stop doing quizzes and answer the phone!

[Lucas Munene @lucas_munene]

@sokinwhat @virginhelp At least you got through on the phone. Lucky you!

[Lucas Munene @lucas_munene]

@virginmedia I cannot get hold of anyone at Virgin Mobile and the website doesn't recognise my number. All I want to do is leave you. Please help.

[Lucas Munene @lucas_munene]

@RobBiddulph #drawwithrob

[Lucas Munene @lucas_munene]

Swindon Scrap Store are offering delivery or learning and art resources. https://t.co/mCeruS8whw

[Lucas Munene @lucas_munene]

Our favourite family activity is joining @RobBiddulph for #DrawWithRob

Here are today's #worldbookday2020 bookmarks

@WorldBookDayUK

[Rob Biddulph @RobBiddulph]

There’s a @WorldBookDayUK theme to today’s #DrawWithRob video which goes live at 10am BST. There’s also a shout out to our brilliant @NHSuk. so... PENCILS AT THE READY ✏️

#ClapForCarers