Luke L

[Luke L @lucasmarkleung]

@Samsung I've been trying to get in touch with the Samsung Support team for hours online and there have been no movements. Can I get some help?

[Luke L @lucasmarkleung]

Most expansion campaigns fail not because the product is wrong — but because the timing is.

New post: How I decide which customers get what marketed to them, when I deliberately hold back in lifecycle marketing.

🔗 https://t.co/uHiHIaVXYB

[Luke L @lucasmarkleung]

Canadian SMBs are obsessed with "new" leads, but ignoring the money already in the room is a mistake. 🇨🇦

Expansion marketing isn't a "big tech" luxury—it's your highest-margin growth lever.

Stop paying the "New Lead Tax." New on Substack: https://t.co/mCgoQKylpe

[Luke L @lucasmarkleung]

"I get all my business through referrals."

Great. But in 2026, a referral is just a Google search. Your website either closes the deal or kills it. If you're sending warm leads to a "dead end" social profile, you’re leaving money on the table.
Here's why: https://t.co/2YbRWCXTId

[Luke L @lucasmarkleung]

Acquisition is the loudest way to grow. Expansion is the smartest.

It costs 5-7x more to sign a new customer than to grow an existing one. Yet most teams spend 90% of their budget on the top of the funnel.

Stop ignoring your easiest revenue. 🧵👇
https://t.co/mgQ1a0SciD

[Luke L @lucasmarkleung]

@TransLink what time will the Canada Lines be running until from Aberdeen to Waterfront on Feb 16? There’s a Lunar New Year countdown until 12!

[Luke L @lucasmarkleung]

Acquisition is getting more expensive. Retention is finally getting the attention it deserves.

In my new blog, I break down why brands are shifting budget to lifecycle programs and base management—and how that changes a marketer’s job.

Read it here 👇
https://t.co/wPCV0LpaGp

[Luke L @lucasmarkleung]

I used to think retention was all about offers and churn models—until I worked the front lines with customers every day. My new blog shares what that taught me about why customers really leave and how listening became my strongest retention strategy 👇

https://t.co/n16YW9D9il

[Luke L @lucasmarkleung]

From the front lines to marketing.

I started in headsets and queues, talking to customers all day. Now I use those insights to build data-driven, customer-first retention campaigns.

Read the full story 👇
https://t.co/XJiBQ6KcwK

[Luke L @lucasmarkleung]

Disappointed to see my Model 3’s Autopilot camera fail right after warranty ended — no damage, just normal use and I was billed for replacement. Autopilot hardware is essential for safety. Hoping @Tesla @TeslaService can review. #TeslaCommunity

[Scorpio Season 🦂 @ScorpioSeason]

scorpios don’t argue. we remember.

[Luke L @lucasmarkleung]

But is twitter premium actually worth it

[Luke L @lucasmarkleung]

Just got this working on my android, Mac and iOS devices and I can say it’s great. Can’t wait for it to be the norm. I can see it being great for trips on planes or to an international destination where you might not have cell service.

[Moudu Ugbodaga @mugbodaga]

Jack Dorsey Unveils BiChat: An Offline Messaging Revolution
Jack Dorsey, co-founder of Twitter and CEO of Block, has launched BiChat, an innovative messaging application designed to function entirely without internet access.

[Luke L @lucasmarkleung]

Anyone else struggle with reaching @WHOOP customer service? I’ve been going in circles for weeks just because my whoop won’t latch onto my band 😒 what gives?

[Satan @s8n]

wait..

[Luke L @lucasmarkleung]

@Canucks Well who can say no to that 🥳🥳

[Luke L @lucasmarkleung]

That got me thinking though, what about our elderly parents that don’t have access to data or a mobile phone? Are they expected to just not have gas or wait with their cars running while another pump opens up? #petrocan #canada

[Luke L @lucasmarkleung]

Alright I’m not usually one to complain but here goes. I went to @petrocanada today to fill up some gas and there were two empty stations without screens. And of course the only two that were empty. I went in and asked to pay however was told that they were app only. 1/2

[Luke L @lucasmarkleung]

I’m thinking I’m young and hip, down to try new things. Well here’s the catch. It was such a terrible experience downloading, signing up, and then verifying email that instead of getting gas there I just went to another gas station because that would be easier. 2/3

[Luke L @lucasmarkleung]

Filet o fishes are the best

[Steph @StephBBCAN10]

But my question of the day is, who is ordering all these Filet o fish at McDonald’s that keeps it forever on the menu???? I don’t know anyone who’s ever ordered one