Lucy h

[Lucy h @lucyanddale]

@Dreams_Beds at checkout... any active promo codes? https://t.co/lVzmhTAWes via @couponfollow

[Lucy h @lucyanddale]

@santanderukhelp Yeah same old response I’ve had the last two days. No one can help. So you have my money and won’t let me access it. Simple time to die then

[Lucy h @lucyanddale]

@santanderukhelp Like I say there’s no way out you’re leaving me with no options to support my family. If there was missing money or something had actually gone wrong I would understand-but to be told in store your just ‘unlucky’ is not good enough your putting lives at risk

[Lucy h @lucyanddale]

@santanderukhelp I’m sorry you don’t understand. I’ve made it clear over the last 48hrs and no one can help me. How can emailing be any different? I’ve filed a complaint, been to store and called over 10 times

[Lucy h @lucyanddale]

@santanderukhelp It’s having devastating effects

[Lucy h @lucyanddale]

@santanderukhelp I’ve literally done all I can, given ID submitted screenshots of the £40 transaction from marketplace, spoken to call center and been to store. No one can help me and I’m being treated like this criminal for no reason at all. No one cares from Santander

[Lucy h @lucyanddale]

@santanderukhelp I’ve been given no timescale sort from one email that says we will be in touch soon…. Yesterday the manger said up to 10 days! Mental health is not good so might as well have hang myself because I can’t live because of your incompetence as a bank. I’m done

[Lucy h @lucyanddale]

@MrGrumpy69 @santanderuk Thanks, yeah having to be escorted round the counter for only be allowed £33.20 to take out of my account! Yeah that’s going to help feed four of us. And the annoying thing is I’ve done nothing wrong other than use marketplace once!

[Lucy h @lucyanddale]

@santanderukhelp Ohs not good when I have bills to pay and a family to provide for. Just because of one transaction from marketplace that’s been closed as fraud!! How!! I’m making everyone aware not to use you as a bank as one now seen your doing this to others!!!

[Lucy h @lucyanddale]

@santanderukhelp Of course I’ve been in touch over 10 times! Called your useless call center and get spelled to like a piece of dirt!
Been in to store yesterday and the manager couldn’t help as apparently they can’t speak to your pretend back office! So account still frozen and told to wait

[Lucy h @lucyanddale]

@leezamckelvie69 @santanderukhelp I agree this is not on and happening to me as well!

[Lucy h @lucyanddale]

@leezamckelvie69 @santanderuk I’m having the same problem they have frozen my account due to a marketplace £40 transaction!
No missing money and they are not allowing us to eat!!
Shame on this awful awful company

[Lucy h @lucyanddale]

@catheri81759500 @santanderuk Same position they are lying and deliberately withholding our money!!

[Lucy h @lucyanddale]

@MrGrumpy69 @santanderuk I agree, I’ve been spoken to like I’m some sort of criminal! All over a marketplace transaction! No ones missing any money and all is good but the bank have frozen my account!
How do we eat!!!

[Lucy h @lucyanddale]

@JonoGillespie @santanderukhelp I don’t believe them either! They are deliberately withholding money and we as a family can’t eat!!

[Lucy h @lucyanddale]

@JonoGillespie @santanderuk This is happening to me! Locked account and they are withholding my money absolutely awful they have all the info and nothing

[Lucy h @lucyanddale]

@lorna_boyne @santanderukhelp I’m also very unhappy with withholding my money!! Disgusting

[Lucy h @lucyanddale]

@Rpearson081 @TheTrialPodcast @RadioCaroline_ @JackHardy9 Loving this will definitely miss the podcast. I’m always checking in. I don’t think a verdict will come on Tuesday and I still think innocent….