Lucy Bailey

West London for 20 years. Proud homeowner in Brentford. All views are my own.

[Lucy Bailey @lucybailey1978]

@WeeKett_UK bought this kettle for my elderly parents in October last year, they love it but noticed the digital display is now not working properly. Not ideal after a year sadly 😔

[Lucy Bailey @lucybailey1978]

@sainsburys I made an online order which failed to turn up. The customer service rep told me a "gentle reminder" that I should have booked an earlier slot to avoid these issues! What?! Thanks sainsburys. They said they cannot cancel and give a refund as the store won't answer..

[Lucy Bailey @lucybailey1978]

@VetsforPetsUK said a sad goodbye to 14 year old Rango today at the Brentford branch. The staff were wonderful and caring and it was a peaceful end for my girl. Thank you for your compassion ❤️

[Lucy Bailey @lucybailey1978]

@UberUK I use you every week to get home without fail. Last night you charged me nearly £50 for a 8 minute journey and are refusing to look at refunding me. How the heck is 8 minutes £50. I was not rude, abusive, sick or anything like that! I got in, went home, nothing else!

[Lucy Bailey @lucybailey1978]

@HiveHomeUK I'd like to give a massive shout out to Martin on your customer service team. He was polite, helpful and managed to sort out installation for me after wrangling with a few too many technical issues. Hugely appreciated his efforts today, thanks Martin! 😊🙌

[Lucy Bailey @lucybailey1978]

@OliverRendell @British_Airways They did this to me as well. I updated the case, and they reopened it in early July and it's still just sat as received! Good luck with your refund they won't even look at mine or allow me to contact customer service on the chat any longer!

[Lucy Bailey @lucybailey1978]

@British_Airways What is frustrating is I have had no replies from cust service. I can't even get onto the chat facility now and when I did they lied and said it was expedited when that isn't even something they can do! saying it's busy isn't good enough really. I emailed and was also ignored!

[Lucy Bailey @lucybailey1978]

@British_Airways do you have a policy that the more someone chases their claim the further they get pushed back in the queue. All my friends have received their compensation except me, £700 owing, where is your customer service?!

[Lucy Bailey @lucybailey1978]

@British_Airways But why? I don't understand how this is happening. I am losing patience I'm afraid, and the lack of contact from anyone that end is extremely frustrating. Why is it taking so long?!

[Lucy Bailey @lucybailey1978]

@Claireparks76 @British_Airways Have a look at CEDR and they'll open a case for you but apparently they're slammed so it takes ages. I've opened one but was hoping BA might step up and fix it before it got to that!

[Lucy Bailey @lucybailey1978]

@Claireparks76 @British_Airways We missed a whole day of holiday had to fly from Heathrow instead of Gatwick with a layover of 8 hrs in Athens airport, they just keep saying to wait. I can't even talk to customer service now I think they blocked me!

[Lucy Bailey @lucybailey1978]

@British_Airways @michaelcweeks BA customer reps lie to say it's being expedited to keep you quiet. Has happened to me since 28th June and nothing is being done. Absolute joke

[Lucy Bailey @lucybailey1978]

@British_Airways @GillianMillar_ They'll just tell you the case is received and to wait as they're busy.. I've been waiting since 28th June. My friends have all got compensation pay outs but they've ignored mine completely!

[Lucy Bailey @lucybailey1978]

@Claireparks76 @British_Airways I've been waiting since 28th June and absolutely nothing from them. My friends who were on the same flight have all been paid! I'm owed £700 the lack of customer service is appalling isn't it?! 😡

[Lucy Bailey @lucybailey1978]

@YourGuinness Have sent a DM with details

[Lucy Bailey @lucybailey1978]

@YourGuinness £600 discrepancy between estimated service charge for Fire and Safety and actual charge for the year, payable immediately, no explanation, how does that even happen?!! Who does your figures?!

[Lucy Bailey @lucybailey1978]

@British_Airways Just told claim is in the queue and to wait for it to be dealt with. Helpful! 🤦 been doing that since June. Guess I'll just leave it to CEDR to try and get you lot to fix this!

[Lucy Bailey @lucybailey1978]

@British_Airways apparently BA customer service is so terrible that CEDR are having to extend their deadlines due to so many open cases. Appalling. Been waiting for £700 compensation since June and totally ignored.

[Lucy Bailey @lucybailey1978]

@British_Airways Just tried this, it's the same automated system as the website and this one won't let me proceed as holiday was booked through an agency, but the claim is with BA directly. Waste of time!

[Lucy Bailey @lucybailey1978]

@British_Airways I have been ignored since filing the complaint on June 28th. Also lied to by customer advisors who claimed they'd escalate my case, only to be told by another advisor this isn't something that can be done. A fob off to keep me quiet! My friend has her £700, where's mine?