Lucy Richardson

[Lucy Richardson @lucydrichardson]

@helptobuy I have dm’d my details to you. If you can escalate in any way that would be great. We are being put through an additional (unnecessary) approval process that is going to cost us our third attempt at selling our flat

[Lucy Richardson @lucydrichardson]

@helptobuy like everyone else we are at risk of losing our sale and onward purchase because of the shambolic state of your customer service. I am being told I need to get further approvals (which I know I shouldn’t need!!!). Please help! Absolute scandal @RishiSunak @michaelgove

[Lucy Richardson @lucydrichardson]

@MsSarahBrown @helptobuy @RishiSunak @michaelgove I’ve been back and forth with them over the phone and still not getting the redemption statement. Even though I have provided everything needed they’re trying to put us through the full approval process because of a drop in value (already approved by target)

[Lucy Richardson @lucydrichardson]

@MartinSLewis wondered if you had any advice for help to buy property owners? Shocking service and ineptitude from help to buy is putting people under significant financial pressure. The story is also getting limited press https://t.co/BwiaWhCZsG

[Lucy Richardson @lucydrichardson]

@Hermesparcels I’ve been waiting for a parcel that was due to be delivered on Sunday, still waiting for an update on when it will be delivered. I’ve tried contacting via online chat and phone but not getting anywhere. Could someone please help me??

[Lucy Richardson @lucydrichardson]

@SilkFred Multiple emails sent to arrange refund and still not heard anything back!! Can not find a phone number to speak to anyone about this. Please could someone reply to me asap to resolve this?! Thank you!