@united just got hung up by your bag claim rep - told me I have to pick up my own bag right away or they will ship it to Houston, after canceling my flight at the gate and making me wait for luggage (only to find out it went missing) for a full day at Newark on Christmas Eve
@united on X’mas Eve we waited at the gate for 4 hrs until United canceled the flight and then had to wait for another 5 hrs in unheated belt area only to find out checked luggage is gone. United offered no solution, no alternative flight or legit explanation 4 cancelation