@HMRCcustomers just received my phone bill telling me it cost nearly ยฃ100 to try and get through to your helpline - absolutely appalling given I kept being hung up on and disconnected and my overpayment of tax wasnโt even resolved! Absolutely disgusting. I want a response today!
@HMRCcustomers Again, this is not helpful. Clearly I donโt want to call the number again after last time. Is there an email I can send my complaint to? Iโve tried the online chat but no one is ever available
@HMRCcustomers This response is not good enough. A third party still has your name all over it and you as an organisation needs to take some responsibility. Iโm not making a call again for obvious reason but I want to escalate this further. Can you please ask a manager to call me ASAP.