Lucy Morgan

UX designer with a digital comms and librarian past, love sport, ballet and cake making... happy in New Zealand. All views are mine etc

[Lucy Morgan @lucytara]

@GOTConquest Is the game broken? It is telling me to update but no update is available in the App Store

[Lucy Morgan @lucytara]

@LauraJCleaver Certainly do - even created a mini one myself for a departmental library…

[Lucy Morgan @lucytara]

@LauraJCleaver Quite philosophical for an archive…

[Lucy Morgan @lucytara]

@FlyAirNZ I seem to be stuck in a loop with your chatbot - please can you confirm that you received the DM

[Lucy Morgan @lucytara]

@FlyAirNZ Please can you tell me why my claim for Airpoints was unsuccessful when the only reason my booking changed was because you cancelled my flight?

[Lucy Morgan @lucytara]

@FlyAirNZ Thanks - DM sent

[Lucy Morgan @lucytara]

@LauraJCleaver This is amazing! And yes, if Australia’s included, we should be too!

[Lucy Morgan @lucytara]

With the queues at Biosecurity, I likely would have missed the flight even with the original time allowed.

[Lucy Morgan @lucytara]

@airnzuk My international flight was late and I have missed my connection from Auckland to Wellington- can’t get through to the contact centre (wax on hold for 20+ minutes. Can you please help?

[Lucy Morgan @lucytara]

Have also tried Facebook messenger with no response

[Lucy Morgan @lucytara]

@RichardTaunt We’ve just had some rain out here in the Hutt… Hope you’ve got a brolly!

[Lucy Morgan @lucytara]

Just over seven years ago today, I arrived in New Zealand planning to stay for a year - today I became a citizen 🤓

[Lucy Morgan @lucytara]

@NeonNZ Thanks for responding publicly- I got your DM earlier. Sometimes these things happen - better planning and comms would have helped with the customer experience

[Lucy Morgan @lucytara]

@NeonNZ Was it not predictable that there would be significantly increased traffic for a Game of Thrones related final episode on a public holiday?

[Anna Lapwood @annalapwood]

Surreal doesn’t even begin to cover last night. Not going to forget this in a hurry…! ❤️ @RoyalAlbertHall @LudovicoEinaud

[Lucy Morgan @lucytara]

@SCaseyNZ Good, clear naming conventions- ties into structure and sets out expectations on information to be included

[Lucy Morgan @lucytara]

@LauraJCleaver But Midsomer Murders!!!

[Lucy Morgan @lucytara]

@titusthecat But new friend!

[Lucy Morgan @lucytara]

@LauraJCleaver Where are you off to?!? Don’t forget the upside down 🤓