Luke Wilson

Trade Sales Manager at Natalie Roche Ltd - XEN-TAN, AmazingCosmetics, ALL CAPS Hair, Invisible Heels and Baby Foot

[Luke Wilson @lukew89]

@PockitUK Still no card 😕 been waiting end of Jan can you check for me please. I also updated my address too so can you make sure its been sent to the new one?

[Luke Wilson @lukew89]

@PockitUK The last email I had fro your team was 20th Jan saying my new card was been sent to my new address, still no card and I can't even access the app to move my money...sent 6 emails to them since then no reply...HELP I need my money!!

[Luke Wilson @lukew89]

@kieran_MUFC18 @PockitUK I have now had a reply saying they are sending a new card to me, the app now loads asking for new card details to activate...spoke to fos they won't look at it until its been 8 weeks since I first emailed them

[Luke Wilson @lukew89]

@ali600631 OK thanks sorted now?

[Luke Wilson @lukew89]

@PockitUK Just so you are aware I have had no notification that my account has been locked or suspended. Do you have a idea of when I should expect a response? Also how do I log this service as a formal complaint? If I don't get a reply this week I will be logging it with the FOS

[Luke Wilson @lukew89]

@PockitUK [email protected] please advise

[Luke Wilson @lukew89]

@ali600631 Hi, can I ask how you sorted your issue, I have the same message logging into the app been this way for a week don't get any reply to email?

[Luke Wilson @lukew89]

@PockitUK [email protected]

[Luke Wilson @lukew89]

@PockitUK I have sent 6 emails to help and still no reply, how long am I expected to wait for response? I've been unable to access my funds since 20th Jan

[Luke Wilson @lukew89]

@Jamesnj35317 Hi mate I've seen you had a issue accessing your Pockit card account, I'm having same issue how did you sort it?

[Luke Wilson @lukew89]

Please vote for romiley

[The Stockport Show @StockportShow]

The Battle of #Stockport Borough

Round of 16 - Match 1 - Official Voting

The Heatons vs Romiley

Winner proceeds to Quarter Finals to face either Davenport & Cale Green or Heald Green

https://t.co/dPxFoODrbz

https://t.co/EaieUU5d63

#Heatons #Romiley #BattleOfStockportBorough

[Face the Future @FacetheFutureKB]

Simplify your healthy lifestyle choices with @thetonikuk 🌿 🥥 🍏

@TheTonikHQ delivers the benefits of natural ingredients in an easy-to-take capsule!

Choose from Coconut Oil, Apple Cider Vinegar, Hemp Seed Oil & Turmeric.

https://t.co/5stzLceO3d

[Luke Wilson @lukew89]

@thinkmoney it's pay day, Christmas pay day please don't tell me you systems are broke again and we cant access our money????

[Luke Wilson @lukew89]

@UK_CAA can you please respond?

[Luke Wilson @lukew89]

@UK_CAA 60 days have now passed still no refund the CEA group who are dealing with the refund won't answer the phone to provide a update and neither will you!! There is nothing more frustrating, what you advise me to do... I just want my money back?!

[Luke Wilson @lukew89]

@UK_CAA 60 days have now passed still no refund the CEA group who are dealing with the refund won't answer the phone to provide a update and neither will you!! There is nothing more frustrating, what you advise me to do... I just want my money back?!

[Luke Wilson @lukew89]

@TopRopeTony @cherylwood_x @johnconnell231 @UK_CAA @TheRangersBear @Flight_Refunds Was this the CAA or the claims company?

[Luke Wilson @lukew89]

@UK_CAA so it's deadline for payment this week for Thomas Cook refunds.. Guess what I get a email saying they need more info even though all confirmations and bank statements were provided when doing the form, just sent a mail back with the info and I get a reply saying it....

[Luke Wilson @lukew89]

@TopRopeTony @fluffydragon30 @cherylwood_x @TheRangersBear @Flight_Refunds @UK_CAA I could not get through either

[Luke Wilson @lukew89]

@TopRopeTony @cherylwood_x @TheRangersBear @Flight_Refunds @UK_CAA Waate of time, advisors have no access to info.. I was told they are under the impression funds will still be paid out within the 60 days... If not call back Monday!! Can't see it myself, I waited 30 mins to get through so obvs loads in same boat

[Luke Wilson @lukew89]

@cherylwood_x @TopRopeTony @TheRangersBear @Flight_Refunds @UK_CAA Yes I did and all the confirmations of the payments.. I already sent all bank statements when did the original claim.!! @UK_CAA all very quiet on the issue, wonder what the newspapers would make of the way you a treating hardworking people who have already missed out on a holiday

[Luke Wilson @lukew89]

@TopRopeTony @cherylwood_x @TheRangersBear @Flight_Refunds @UK_CAA Yes I'll be doing the same, you can get through to CAA not the company handling the claims.. Total stalling tatic