1/2Despite the carnage today, this lady was adamant to train staff that she and her daughter, were entitled to sit in 1st class for free because she couldn't find a seat in standard. She hadn't reserved one, also refused to pay for an upgrade.
2/2It is the first day the trains are running after Christmas. Everyone is trying to get home. Yet she laughed about how they expected her to stand for her short journey and was rude to the lovely train staff. How entitled to feel u hv a right to a £100 upgrade on 2 £10 tickets?
Another Christmas another train journey fail. Was refused entry to my booked train over other able-bodied passengers because of my mobility device. #crosscountryuk
I am on the next train but the train afterwards is cancelled completely. Staff are lovely as usual. The seat next to me has someone got halfway to their destination and had to give up so taking the train back to where they started first thing this morning.
@NeilCouling@rearend52 I received a call last wk about my migration suggesting I needed a fit note, 2 days after I called to check and was reassured I wouldn't need to. Who was telling the truth?
@CrossCountryUK Also it was the station staff that told me they were unable to honour your Ts and C's and that cross country were non responsive to their requests.
@CrossCountryUK I have a 1stC res for 1513 Bhi to Soa with disability ass. My train has been cancelled. The 1413 might be too full for me, where is the taxi for me listed in the ts&cs?
@CrossCountryUK I have been fortunate to get on but it is crowded, uncomfortable with no access to facilities. Not worth the cost of the 1st class upgrade. Plus have had to take the priority seat of a gentleman that just had surgery in 1st class.
@O2 Just called O2 to verify a scam caller who had my O2 webchat info but sounded hinky. Got through to another outsourced call room. How do I know it is you?
@santanderukhelp Huh. I realise this is years late but may I suggest you look at your inclusion and accessibility policies? Not everyone can use or has access to a desktop device due to disability 🤦🏻♀️ #tonedeaf
@RevdNirvana@acnbchurch @SCM_Britain Did the inclusive session happen in the end? I wanted to go but was told it was cancelled, I was hoping to hear about the disability inclusion plans?