LYNDON JOHNSON

[LYNDON JOHNSON @lyndonJJ]

@wiseconnector Blue

[LYNDON JOHNSON @lyndonJJ]

@AirbnbHelp I also want to know why you deleted an open customer service conversation and why one of your colleagues contacted me and asked me to provide ID outside of your secure environment @bchesky

[LYNDON JOHNSON @lyndonJJ]

@AirbnbHelp I've still heard nothing. @bchesky you're company's apparent ignorance of the rules doesn't absolve you of your regulatory responsibilities. Just because you want to be a bully doesn't make it acceptable.

I want copies of all the calls you hold including me

[LYNDON JOHNSON @lyndonJJ]

@AirbnbHelp This is not something you can ignore - the responsibility is yours. If you record calls, you need to understand that there are rules you have to adhere to that are non-negotiable.

I suggest you escalate this and have somebody look in to it. My name is not that common.

[LYNDON JOHNSON @lyndonJJ]

@AirbnbHelp Your colleague was called Itaco. You have a regulatory obligation to provide the recordings. You need to figure this out - not me. I've made the request and was told somebody would be in touch.

cc @bchesky

[LYNDON JOHNSON @lyndonJJ]

@AirbnbHelp No, how many times - you had an open conversation with me and chose to delete it. Your colleagues called me and one colleague emailed me repeatedly asking for verification outside of your secure platform (your Ts and Cs advise against doing anything externally)

cc @bchesky

[LYNDON JOHNSON @lyndonJJ]

@AirbnbHelp I’m still waiting. This is your responsibility, not mine!

cc @FCC

[LYNDON JOHNSON @lyndonJJ]

@Earl_GreyT @AirbnbHelp @bchesky Recording calls is regulated in most countries - you have to tell people you’re recording calls and you also have to provide a copy of any recorded calls on request. The regulator may differ from country to country - @Airbnb appears not to understand its obligations

[LYNDON JOHNSON @lyndonJJ]

@AirbnbHelp Why has nobody contacted me yet? This is not negotiable - you have a legal and regulatory obligation. When you record calls you do not get to ignore this.

You had verified me - to the point somebody from your company was emailing me

cc @bchesky

[LYNDON JOHNSON @lyndonJJ]

@AirbnbHelp You have a regulatory obligation. I've spent days trying to fix YOUR service delivery problem and YOUR breach of contract.

You need to take responsibility & deal with the problem. You can call me if you'd like, but I'm not wasting more time jumping through hoops

cc @bchesky

[LYNDON JOHNSON @lyndonJJ]

@AirbnbHelp This is counter to your own terms and conditions, expects me to provide ID over a connection which may not be secure, to an unidentified person. You deleted our previous correspondence (which I've asked be reinstated).

You need to deal with the issue - not me.

[LYNDON JOHNSON @lyndonJJ]

@AirbnbHelp If you wanted to help, you've had 8 weeks. Your colleague chose to contact me via email asking for ID to prove identity (I have no idea who his is or that he really works for your company) - rather than using the customer service portal in your web app!!

[LYNDON JOHNSON @lyndonJJ]

@halo_straight @rpdarkhorse It was only a matter of time! We'd have done better employing a psychic as manager and had them channel Cloughie!!

[LYNDON JOHNSON @lyndonJJ]

@AirbnbHelp @FCC Send me a message via your own customer portal - as is your request in your own Terms and Conditions.

[LYNDON JOHNSON @lyndonJJ]

@AirbnbHelp No, you have my details previously and I have already confirmed my email address to your colleagues.

@FCC how do I make a complaint about failure to provide copies of recorded calls (and suspicions that calls have been recorded without my consent)

[LYNDON JOHNSON @lyndonJJ]

@AirbnbHelp Failure to provide the recordings will result in a formal complaint to regulatory authorities. Closing my support conversation just means we have this conversation in public

@bchesky

[LYNDON JOHNSON @lyndonJJ]

@AirbnbHelp If there is any concern about my identity, your colleague is sharing my personal information with somebody that isn't authorized to receive it.

I made the request weeks ago. I'm tired of your trying to add obstacles. Please just meet your regulatory obligations

cc @bchesky

[LYNDON JOHNSON @lyndonJJ]

@AirbnbHelp Can you please explain why your colleague is emailing me (rather than using your customer service portal), and is asking me to send proof of ID in order to get recordings of my conversations with you (you have a legal and regulatory obligation to provide them)