Mark Wilkinson

[Mark Wilkinson @m1wilkinson]

@AirRepsAmerican @jowilkinson1209 Another scam account, bravo you are getting imaginative

[Mark Wilkinson @m1wilkinson]

@KimberlyIberiaR @jowilkinson1209 Wow the fake customer service scam accounts are quicker than ever

[Mark Wilkinson @m1wilkinson]

@JoeNic55nn @Iberia Also beware of the “Name” Iberia supervisor accounts, they are scammers posing as @Iberia

[Mark Wilkinson @m1wilkinson]

@JoeNic55nn @Iberia Sorry I think that’s the case it’s been going on for 8 days for us now. They failed to transfer our luggage to our connecting Iberia flight so knew where things were as told me on day. Since then they seem to have lost our stuff, found it again, lost it again etc.

[Mark Wilkinson @m1wilkinson]

@Breenie79 @Iberia Have you had your bags back yet or are you still getting nowhere like me

[Mark Wilkinson @m1wilkinson]

@Iberia come on you must have an update on our luggage by now you told me via email and text on 31st July you’d found it and would be in a flight the next day - I know it wasn’t but surely you know where it is MIAIB66560. Is there a ransom I need to pay to get it released?

[Mark Wilkinson @m1wilkinson]

@Iberia 8 days no luggage at all no help utterly ruined wedding anniversary and holiday with the kids and all you can say is wait for more useless texts

[Mark Wilkinson @m1wilkinson]

@Iberia Honestly what is the point of you even being there. Even I get those messages you still do nothing and don’t do what the messages say

[Mark Wilkinson @m1wilkinson]

@Iberia The only answer@iberia can give to any question. We kindly ask you to wait for a SMS or email with the confirmation the bag has been located and the delivery process has been initiated.

[Mark Wilkinson @m1wilkinson]

@Iberia The only people I seem to be able to talk to are the lost baggage team and all they can tell me is wait for a text message

[Mark Wilkinson @m1wilkinson]

@Iberia I can’t get through on any if the numbers you gave me

[Mark Wilkinson @m1wilkinson]

@Iberia to anyone who is reading this feed please beware of the @tomsupervisor handle its fake and a scam. Iberia won’t post this message so I’m having to do their customer service for them - just been scammed stupidly thinking they were helping me, should have know better

[Mark Wilkinson @m1wilkinson]

@Iberia I accept that, why say you are doing something, then not do it but don’t own up to it. Tell me they didn’t make it into the plane and when they will, not wait for a text message . What use it that when the last one was a lie

[Mark Wilkinson @m1wilkinson]

@Breenie79 @Enzo85359490 @Iberia I’ve pretty much given up hope of getting ours back we have another 15 nights, so much for a dream holiday thanks @Iberia

[Mark Wilkinson @m1wilkinson]

@Iberia just never use this airline they lost all our bags keep fobbing me off saying they are on the next flight but then they aren’t again today they can’t tell me if the bags were actually put on the flight they told me they were on yesterday so basically day 4 with nothing

[Mark Wilkinson @m1wilkinson]

@Breenie79 @Enzo85359490 @Iberia So sorry to hear you are having issues. We have moved to Orlando now from Miami, day 5 still no luggage at all for the 4 of us so had to buy quite a bit now just to get by. Iberia message located our luggage and would be on a flight to Miami 2nd Aug, guess what another lie

[Mark Wilkinson @m1wilkinson]

@Enzo85359490 @Iberia Nice idea but I’m not expecting to get anything back based on everyone else’s experience

[Mark Wilkinson @m1wilkinson]

@DanHallAuthor @MGM55892824 @Iberia Exactly the same for us I think it was the same flight from Madrid

[Mark Wilkinson @m1wilkinson]

@Iberia Yes I understand that but you knew instantly it wasn’t on the flight out but it’s now now 14 hours after that flight landed so surely you know if all the bags were on the plane or still at Madrid, I can’t understand why this is taking so long compared to the first scenario