Robert Moore

[Robert Moore @m47124830]

@MichaelDell @MichaelDell your team is now trying to ignore this issue. I just want what I paid for. Please can you fix this problem?
#DELL #CustomerService

[Robert Moore @m47124830]

@MichaelDell @Dell 8 hours talking to your tech support yesterday, no issues fixed, passwords and programs lost. Today: same copy and paste instructions that failed yesterday.
Can I just have a laptop that works please?

[Robert Moore @m47124830]

@MichaelDell your customer service team doesn't understand that when a customer buys a laptop from you they should get what they pay for. Please can you fix this problem?

[Robert Moore @m47124830]

@DellCares @Dell @MichaelDell Over three and a half more hours of waiting and repeating the same processes and I'm back to getting the same copy and paste responses, without even diagnosing the first problem. Please just give me a laptop that works. @MichaelDell @Dell @DellCares

[Robert Moore @m47124830]

@DellCares @Dell @MichaelDell @Dell @DellCares asking me to continue using the same system that has failed to deal with the issues over so many hours isn't a great response.