Ross Macdonald MSyI

Emergency Management Professional, but online I am unlikely to be talking about work, so expect photos of dogs, Prosecco, gigs and landscapes! #BeKind

[Ross Macdonald MSyI @macdonald_ross]

Hey twitter. How goes it?
Haven’t been over here other than to complain, since Elon started doing his thing…
But I still have the account
And aujourd’hui he suis à Paris
Where dancing in the street is the norm!
Rxxx

[Ross Macdonald MSyI @macdonald_ross]

@FigenMurray Anyone lucky enough to have a slice of your devotion is lucky indeed.
And the best bit … your absolute commitment to knitted character amongst all else!

Lovely to watch your continued successes.
Rxxx

[Ross Macdonald MSyI @macdonald_ross]

Are @houseoffraser trolling me by liking this post?!
I HAVE taken third party advice and am pursuing a variety of routes.
Including of COURSE the wonderful @itvMLshow

[Ross Macdonald MSyI @macdonald_ross]

@houseoffraser @itvMLshow @MartinSLewis Order has NOT been delayed. I have been SCAMMED by @houseoffraser

[Ross Macdonald MSyI @macdonald_ross]

Does anyone else have experience of a @houseoffraser #scam #frasersscam
Perfume ordered from Fraser.
Socks received instead, from sportsdirect.
Theft has occurred from ME.
@houseoffraser refuse to admit liability
Can @itvMLshow or @MartinSLewis help?

[Ross Macdonald MSyI @macdonald_ross]

@houseoffraser @MartinSLewis No point. Is there?

[Ross Macdonald MSyI @macdonald_ross]

@houseoffraser @MartinSLewis
Is there any comeback at all.
I ordered perfume.
I’m told that perfume was picked and packed and checked.
I received SOCKS
Evidently the more expensive item was stolen IN the warehouse. (The socks were in full packaging)
How do I escalate?

[Ross Macdonald MSyI @macdonald_ross]

@houseoffraser @MartinSLewis @itvMLshow No point is there?

[Ross Macdonald MSyI @macdonald_ross]

@MartinSLewis @itvMLshow @houseoffraser there are two things you can’t argue with:
1. Stupidity
2. Someone who refuses to listen.

I ordered expensive perfume.
I received cheap socks.

Perfume was picked
Perfume was packed
Perfume was checked.
Perfume replaced with socks
Help!

[Ross Macdonald MSyI @macdonald_ross]

@houseoffraser @itvMLshow @MartinSLewis No point. Is there?

[Ross Macdonald MSyI @macdonald_ross]

@itvMLshow do you have other examples of customers being defrauded by @houseoffraser ?
This may make for an interesting segment and so am HAPPY to share every single detail of the woeful journey from 31December until now.
Rxxx

[Ross Macdonald MSyI @macdonald_ross]

@houseoffraser @MartinSLewis Already did. You can see the response above.
Perfume was picked.
Perfume was packed.
Perfume was confirmed as the only item in the package.
***theft occurs - perfume swapped for socks and placed into package***
Package picked and delivered.
I have been defrauded.

[Ross Macdonald MSyI @macdonald_ross]

@houseoffraser @MartinSLewis Already did. You can see the response above.
Perfume was picked.
Perfume was packed.
Perfume was confirmed as the only item in the package.
***theft occurs - perfume swapped for socks and placed into package***
Package picked and delivered.
I have been defrauded.

[Ross Macdonald MSyI @macdonald_ross]

@houseoffraser once again refusing to acknowledge the theft taking place at their warehouse. Defrauding ME the customer.
They didn’t lose money so they don’t care!
@MartinSLewis

[Ross Macdonald MSyI @macdonald_ross]

@houseoffraser *proving useless

[Ross Macdonald MSyI @macdonald_ross]

@houseoffraser have the WORST customer care.
£90 perfume ordered.
2 pairs of socks received.

Returned the socks for a refund of the £90.
Refund could not be processed as there is no record of the order for SOCKS.

Appalling.
Dreadful.
Useless.
Pointless.
Avoid avoid avoid.

[Ross Macdonald MSyI @macdonald_ross]

@houseoffraser Well I will TRY .
Update - it was £70 PERFUME ordered on 31December. SOCKS were returned on the 13th January.
To me, it seems like your warehouse staff MIGHT be running a scam.
Numerous FULL DAY conversations with online chat since then …. Each pricing useless! @MartinSLewis

[Ross Macdonald MSyI @macdonald_ross]

Well done to the incomparable @FigenMurray … just heard you on the news and your relentless reach for what is right and promised.
Keep going! Your supporters are behind you!
Rxxx

[Ross Macdonald MSyI @macdonald_ross]

@FigenMurray @aucso Congratulations!
They are privileged to have you.
Rxxx

[Ross Macdonald MSyI @macdonald_ross]

Emergency exercise today.
No photos from during the exercise, as everyone was too busy for snaps, but here are a few from before or after.
Rxxx

[Go Radio @thisisgoradio]

Emergency services are wrapping up a major exercise on the Clyde that saw the coastguard on the river and the police chopper in Glasgow's sky.

Our reporter @EmmaMacGregor14 was watching by the Albert Bridge as staff from fire and rescue, the ambulance service, police, the RNLI, and more practised what they'd do if a school bus ended up in the water.

Road closures in the area are due to last until seven tonight.