Also would like to note that, yes, I checked my email and spam folders multiple times. There was no email notifying me the flight was cancelled. The cancelled flight was even still accessible on my @AerLingus app.
First off- our flight was cancelled and we were NEVER notified. I was only told when I called customer service out of an abundance of caution because I hadn’t received an email a week out from the flight with COVID flight info. @AerLingus (2/?)
The agents I spoke to were wonderful and understanding, but their hands were tied in terms of options to help me. All of this comes back to @AerLingus directly and their lack of communication and disregard for their passengers. (8/8)
So, there’s a good chance that on a stressful, 10 hour international flight I might be stuck between two strangers in the middle isle during a pandemic, as opposed to a window seat next to my husband that I had booked originally. MONTHS ago. @AerLingus (7/?)