Erinn Madden

[Erinn Madden @madden_erinn]

@evasurovell @margaretbarthel @cavalierdaily It was fantastic!

[Erinn Madden @madden_erinn]

@evasurovell @cavalierdaily Quiet that’s a secret

[Erinn Madden @madden_erinn]

@FlySWISS If you mean someone responded then you are right. I have not actually been assisted in finding my bag.

[Erinn Madden @madden_erinn]

@FlySWISS @Synhelion Wow - how about some collaboration with your customers on how to provide customer service and, above all, assist them in locating their lost baggage? My baggage has been on its own adventure for 17 days and I would like to back. What are you doing to help me?

[Erinn Madden @madden_erinn]

@FlySWISS More ways for @FlySWISS to lose your baggage and provide ZERO assistance! My baggage has been missing for 15 days - where is it?

[Erinn Madden @madden_erinn]

@FlySWISS But does it help improve the chances that you will get your baggage? Mine is still missing after 15 days! What about improving customer support? No one answers the phone or email. While there are some Twitter responses, there seems to be no action to help people like me

[Erinn Madden @madden_erinn]

@FlySWISS and @united i really miss my bag - I think it has had a lovely extended holiday but it is time for the luggage to come home after a 14 day delay! Are you working together to find them?

[Erinn Madden @madden_erinn]

@united After a missed connection to UA53 my family was rebooked to LX18 and all 4 bags went MIA. Filed claims with both @FlySWISS and @united but neither seems to know where the bags are - it really cannot be this hard if you are partners! It’s been 13 days …

[Erinn Madden @madden_erinn]

@FlySWISS Thank you for your reply but it has been 13 days with no real indication that there is a search for the one bag. I think Swiss Air and United need to work together to figure it out but neither seems to have any answers other more forms to fill out

[Erinn Madden @madden_erinn]

@Criz_Neves @FlySWISS Sorry to hear about your baggage - while a response would be helpful, what we really need is actual follow up and delivery of lost baggage! @FlySWISS I have not been waiting as long 28 days but it has been 12 days!

[Erinn Madden @madden_erinn]

@FlySWISS @LillyChappell20 Sorry for your lost baggage and I do hope you receive it by filling out their form. However, filling out the form for @FlySWISS has not helped locate my misplaced baggage- I have filled out twice and my baggage is still missing from my June 20 flight.

[Erinn Madden @madden_erinn]

@ChewieBacca6 @FlySWISS Yes, it is a black duffel. I’m certain that @FlySWISS is working hard to find it…

[Erinn Madden @madden_erinn]

@tiffanydekel @FlySWISS Sorry about your baggage - I hope they locate it or at least respond to you

[Erinn Madden @madden_erinn]

@FlySWISS it’s been 4 days and all 4 pieces of my family’s checked baggage is still missing - this should not be hard or so frustrating

[Erinn Madden @madden_erinn]

@FlySWISS Better than the nightmare of dealing with @FlySWISS customer service for 10 days to find your lost baggage!

[Erinn Madden @madden_erinn]

@FlySWISS I filled this form out last week with all the details on my flights and baggage. If I need to do it again then I will.

[Erinn Madden @madden_erinn]

@FlySWISS I have filled out a complaint form last week. The link takes me to a complaint or complement form. I don’t see a compensation form

[Erinn Madden @madden_erinn]

@FlySWISS As I previously indicated - do not check your baggage. They will lose it and offer no assistance in locating it…

[Erinn Madden @madden_erinn]

@FlySWISS Just don’t check your baggage as there is a huge risk that they will lose it and then ignore your request for assistance. I mean - where is my luggage from my June 20th flight?