@Sonos after spending another 2 hours on the phone this morning your sales associate Angel told me to show you to the address to intercept the package and hope for the best. What is happening?????
Hey @Sonos, I’ve been trying to get in touch with you all weekend for an incorrect address placed by a member of your sales team. Our equipment is due to be delivered to a random motor home park and not our home at 10 am this morning… will you PLEASE respond now????????
Every day my older husband asks me if I know old songs by Def Leppard, AC/DC, Van Halen etc. and every day I have to remind him that my father’s favorite artist while I was growing up was Enya
@united told me for 2 days that my bag was at my destination with a delay for delivery but was instead just informed that they LIED and it is still in Milan. I have been promised updates to my phone or email for 48 hours and have received nothing but silence. PLEASE HELP😭🫠
@united Hi United! Thank for responding to my tweet, I appreciate that but not you listing my location on x. Please delete your response and send any communications including specific information about my location to my DMs. Thank you.
Hi @united, I was told I would be receiving step by step updates regarding my bag once it landed in Milan and was then placed on a return flight and it has been radio silence. Please please please tell me what’s going on, I cannot get ahold of anyone!
A representative at the @united baggage drop off shortcut put a completely different persons tag on my suitcase and now it is 2 hours into an 8 hour flight to Milan, Italy. The desk was COMPLETELY EMPTY with no other guests waiting, how does this happen?!?!?
@united I’m rethinking my status as a premier member… after one of my items “disappeared” from my checked bag while under your watch, the best you can do is a “4-6 week processing time”? I’m heartbroken over this, please please make it right!💔😭
@united making me question my loyalty as a premier member…how did one of my items “disappear” from my checked bag while it was under your care & the best you can do for me is a “4-6 week processing time”? Please, make this right!
One day your dad is cutting the crusts off of your PB&J‘s and then next you are explaining to him that no one is actually trying to give him a free iPad online if he just provides his credit card number to pay for shipping
@hoka Spent an hour on the phone with your team who was kind & understanding about a ridiculously disappointing situation. Please stop allowing people to order shoes on back order if you don’t have the supply to honor their purchases. Was excited to be a hoka customer, not anymore✌️