@British_Airways I have been trying to get to some BA personnel in Chennai for the last two days to get my AirPods that I forgot in my seat. It is inside the airport now - an Air India employee said that lis BA’s office. Unable to reach any BA employee though. Please help.
@SingaporeAir Spent 4 hrs trying to reach an agent after your site failed to book and charged my card twice. I was asked to email and submit https://t.co/EnPGuuZmTh - of course I dont have a valid booking reference which is mandatory in that form(if your site had issued one I wouldn't be here)
@adrianfcole @ExpediaHaystack had a similar ask to extend the life of specific trace allowing more time to investigate. @ashish_agg0701 came up with an idea to auto increase ttl to few weeks from 4 days when someone searches for a specific trace-id to give it more time to investigate.