Maggie Collard

[Maggie Collard @MaggieCollard3]

@Warwickshire_CC I was issued with a parking fine last week in Stratford. I had paid via the @Ringo app to park during the time the fine was issued. I have struggled to submit proof of payment because apparently the portal glitches when using an iPhone. Why use faulty systems?

[Maggie Collard @MaggieCollard3]

@MartinColl43175 @O2 Has there been a wider issue with this? Is that why we still don’t know what happened to cause our account to send 45,000 sms messages and use up 80% of our data allowances? #O2 #accounttakeoverfraud

[Maggie Collard @MaggieCollard3]

@O2 has still not resolved the issue of account takeover fraud linked to our account. We are still locked out of the account and cannot access information to find out how 80% of our data allowance was stolen. #O2 #account #takeover #Fraud

[Martin Collard @MartinColl43175]

O2 why can’t I contact your fraud team ? My app has been locked for a week. Your Customer Care 😂team can’t contact them. The people in your store can’t contact them. I have been promised a call back 4 times now but nothing so far.
#O2 #ActionFraud

[Maggie Collard @MaggieCollard3]

@MartinColl43175 @O2 @O2 Why is there no means to contact your fraud team? All attempts to communicate effectively are met with the same message: “We will contact you within 72 hours”. It has now been 8 days since we reported this. #O2 #accounttakoverfraud

[Martin Collard @MartinColl43175]

@MaggieCollard3 @O2 @O2 still not fixed this morning despite you sending me a password reset link. Still telling me to contact your uncontactable Fraud Team ! Why can’t you fix this ?

[Maggie Collard @MaggieCollard3]

@MartinColl43175 @O2 there has clearly been fraudulent activity on this account and your 72 hour window to contact us has expired. How can we contact your fraud team to find out who stole our data and how can we trust you as a network provider? #O2 #fraud

[Maggie Collard @MaggieCollard3]

@MartinColl43175 @O2 there has clearly been fraudulent activity on this account and your 72 hour window to contact us has expired. How can we contact your fraud team to find out who stole our data and how can we trust you as a network provider? #O2 #fraud

[Martin Collard @MartinColl43175]

O2 why can’t I contact your fraud team ? My app has been locked for a week. Your Customer Care 😂team can’t contact them. The people in your store can’t contact them. I have been promised a call back 4 times now but nothing so far.
#O2 #ActionFraud

[Martin Collard @MartinColl43175]

O2 please explain why my account was used to send 45,000 scam messages from my number (but NOT my actual phone - which has also been checked by Apple) and 45,000 from my wife’s. Plus used up more than 80% of our monthly data allowance !
#O2

[Maggie Collard @MaggieCollard3]

@wardysview @jessphillips You missed the question mark in your last sentence. Therefore, how can you be taken seriously?

[Maggie Collard @MaggieCollard3]

@RoyalMail how can you justify the ridiculous cost of a first class stamp when it takes over 5 working days to be delivered? I posted a Mother’s Day card on Monday and it has not arrived. Appalling lack of service!!

[Maggie Collard @MaggieCollard3]

@BT Why are you treating people with serious health concerns as if they don’t matter? There is a human being attached to this complaint and they need support. This shouldn’t be about procedure. Please treat every person as if they are your own relative.

[BT @bt_uk]

@LizElden I have requested priority repair on the case but I am still waiting to hear if this has been accepted, once I hear back from our suppliers I will let you know. ^Aisling

[Maggie Collard @MaggieCollard3]

@LizElden @BT @BTCare @bt_uk I’m so sorry to hear about your mother. It breaks my heart! Please contact her MP and ask to speak to complaints team manager because BT told my family they would learn lessons from my mum’s poor experience. I hope they sort out her problems soon!

[Maggie Collard @MaggieCollard3]

@LizElden @bt_uk There should be no question and no delay!!! This person clearly should be prioritised and should NOT HAVE been switched in the first place due to age and health needs. Why are complaints teams managers so complacent? It’s disgraceful!

[Sally @AZoom_of_1s_Own]

Knocking for Lindsey Fussell of @ofcom
I heard you say to @MaggieCollard3 on @BBCRadio4 that over 70s were excluded from @bt_uk #DigitalVoice.
Here's a 91-year-old who lives alone, has no phone line and has serious health issues 😭
#Corby #Mordon

[Maggie Collard @MaggieCollard3]

@RaineSheryll @bt_uk Please complain again and ask to speak to a manager in executive complaints team. Point out to them that they are obliged to make this repair a priority. This shouldn’t still be happening. I hope you manage to get it fixed soon!

[Maggie Collard @MaggieCollard3]

@MissBrownToYou1 @bt_uk Due to what happened to my mum (she’s now connected) BT have promised to listen to elderly users and their relatives. They’re supposed to be developing technology to assist people. And anyone over 75 who cannot use the technology will not be migrated yet. Good luck 🤞

[Maggie Collard @MaggieCollard3]

#BT is completely disregarding the needs of elderly vulnerable customers in the roll out of digital voice. My mother - who has vascular dementia and macular degeneration - now has no reliable means of connecting with the World. Shambolic and shameful!

[Sally @AZoom_of_1s_Own]

"What a dreadful service. You have transferred me to digital phone, now I have no phone line at all"
@AlisonWineChic

Sounds like #DigitalVoice 😢

#PSTN #VoIP #DigitalSwitchover #DigitalPhone #DigitalPolicyAlliance #HouseofCommons #HouseofLords #UKParliament #BigSwitchoff

[Maggie Collard @MaggieCollard3]

@sallyburruk Ha hahaha so true!!!

[Maggie Collard @MaggieCollard3]

@sallyburruk Oh no! So sorry you lost your bike!!