Magnet Customers

Magnet Customer sharing real experience of Magnet’s kitchen mis-selling, bad trading practices & installation issues. Read before you buy.

[Magnet Customers @magnet_customer]

All prospective #MyMagnetKitchen customers should carefully read this Twitter account/tweets and also the Facebook group before buying. #MyMagnetKitchen #BetterByDesign? #RogueTraders #KitchenDesign #KitchenInspo #RipOffBritain
https://t.co/0cewq6UY0B

[Ticketyboo! @Ticketyboox1115]

@LucyBar37380412 @magnet_customer @MagnetUK Yes, that is Magnet Kitchens at their finest. So, so pleasant and so, so helpful BEFORE customer has paid money, oh, and a Magnet customer has to pay money BEFORE delivery of kitchen; after…hurtful, unhelpful, add to distress of disaster of kitchen and do absolutely NOTHING!

[Lucy Barlow @LucyBar37380412]

£11000 on a kitchen with Magnet absolute waste of money. Had to have them out several times due to doors falling off and the last complaint was raised 3 months ago. The kitchen is only 1 year old. Called Balham Magnet again and the lady I spoke to was incredibly rude. @magnetuk

[Ticketyboo! @Ticketyboox1115]

@liviawagg @RosieEngland1 @MagnetUK Shocking, but not unusual for Magnet. They take your money and then just walk away from the mess they leave their customers in. They just do not care; although they do post lovely platitudes as replies on Facebook and Twitter. Just how do Magnet get away with it?

[Sarah Del Prete @sarahdelprete]

Absolutely terrible customer service from @MagnetUK . After reporting a problem with the quality of our kitchen with our local branch with no response for months, they now refuse to repair under their so called ‘guarantee’. Avoid at all costs!

[Magnet Customers @magnet_customer]

@carl_peckham @MagnetUK Sorry to hear that has happened to your mate. Please if you can elaborate on what happened and what they actually did? Thanks and sorry to hear this.

[Magnet Customers @magnet_customer]

"I will never use Magnet again what a total sham!!!" #MyMagnetKitchen #EmotionalConnections? #WhichBestBuy #BetterByDesign? #RogueTraders #KitchenDesign #RipOffBritain #KitchenInspo #EmotionalLifestyleSpace #RealMagnetStories

[karen denyer @karendenyer2]

@MagnetUK Absolutely fuming with magnet kitchens who have not delivered full kitchen and are now telling me they have no record of the second delivery that was supposed to be made!!

I will never use Magnet again what a total sham!!!

[Magnet Customers @magnet_customer]

"measured incorrectly...The silence is deafening @MagnetUK" #MyMagnetKitchen #EmotionalConnections? #WhichBestBuy #BetterByDesign? #RogueTraders #KitchenDesign #RipOffBritain #KitchenInspo #EmotionalLifestyleSpace #RealMagnetStories

[Angela Gill @angiegill1]

New kitchen...Quartz worktop was measured incorrectly and this is how it has been left since last week. The silence is deafening @MagnetUK

[Magnet Customers @magnet_customer]

@Ticketyboox1115 @MagnetUK @angiegill1 It is just a boilerplate standard template response from Magnet asking to DM & they will contact in 24 hours (which they don't usually) but Magnet never deals with issues apart from denials. Conclusion is this is just for PR and show!

[Magnet Customers @magnet_customer]

#MyMagnetKitchen #EmotionalConnections? #WhichBestBuy #BetterByDesign? #RogueTraders #KitchenDesign #RipOffBritain #KitchenInspo #EmotionalLifestyleSpace #RealMagnetStories

[Angela Gill @angiegill1]

@MagnetUK clearly there is a blatant disregard for your customers via this channel too. #MyMagnetKitchen buyers beware

[Magnet Customers @magnet_customer]

@angiegill1 @MagnetUK Please tell more? When did you buy this? Quartz is very expensive and this is the customer service? #MyMagnetKitchen #EmotionalConnections? #WhichBestBuy #BetterByDesign? #RogueTraders #KitchenDesign #RipOffBritain #KitchenInspo #EmotionalLifestyleSpace #RealMagnetStories

[Magnet Customers @magnet_customer]

@WesleyFoord concisely summarises Magnet and says it as it is! #MyMagnetKitchen #EmotionalConnections? #WhichBestBuy #BetterByDesign? #RogueTraders #KitchenDesign #RipOffBritain #KitchenInspo #EmotionalLifestyleSpace #RealMagnetStories

[Wesley blaskettfoord @WesleyFoord]

@MagnetUK worst kitchen outfit out there. Terrible service.

[Magnet Customers @magnet_customer]

@lizmiles72 @MagnetUK So this again confirms it is all just for show!

[Magnet Customers @magnet_customer]

#MyMagnetKitchen #EmotionalConnections? #WhichBestBuy #BetterByDesign? #RogueTraders #KitchenDesign #RipOffBritain #KitchenInspo #EmotionalLifestyleSpace #RealMagnetStories

[Ticketyboo! @Ticketyboox1115]

@jonbradyphoto @MagnetUK I’m surprised, and very shocked, that Magnet Kitchens actually admitted responsibility. Please let us know if they do actually replace your floor. I know what it’s like to live with an unfinished Magnet Kitchen due to Magnet ‘experts’. I wish you luck.

[Magnet Customers @magnet_customer]

@lizmiles72 @MagnetUK Not a surprise at all that Magnet's social media team pretend to deal with queries (for PR reasons only so it appears dealing with it to outsiders) but in fact don't and just ignore.

[Magnet Customers @magnet_customer]

#MyMagnetKitchen #EmotionalConnections? #WhichBestBuy #BetterByDesign? #RogueTraders #KitchenDesign #RipOffBritain #KitchenInspo #EmotionalLifestyleSpace #RealMagnetStories

[Jon Brady @_jonbrady]

Never keen to air dirty laundry but @MagnetUK, lads, I’ve been emailing you since October about sorting my floor after your installers messed up the washing machine inlet and flooded my new kitchen. You promised a floor replacement. It’s been four months.

[Magnet Customers @magnet_customer]

@jonbradyphoto @MagnetUK Sorry to hear that you have also been treated the same way. This is the way Magnet have been treating most of its customers, after receiving payment, they just don't want to know. Check out the timeline of all other customers!

[Magnet Customers @magnet_customer]

#MyMagnetKitchen #EmotionalConnections? #WhichBestBuy #BetterByDesign? #RogueTraders #KitchenDesign #RipOffBritain #KitchenInspo #EmotionalLifestyleSpace #RealMagnetStories

[steve hagger @stevehagger1]

@MagnetUK you are by far the worse company I have ever had the misfortune to buy from!!!!

[Magnet Customers @magnet_customer]

Check this #MyMagnetKitchen #RealMagnetStories out! They should stop selling until past issues resolved. #EmotionalConnections? #WhichBestBuy #BetterByDesign? #RogueTraders #KitchenDesign #RipOffBritain #KitchenInspo #EmotionalLifestyleSpace

[Susan Chesters @SusanChesters3]

@MagnetUK 12 months on my kitchen is till not finished. Excuse after excuse, managers left, we do all we can to resolve your issues, we are extremely busy, we will contact the fitter. blah blah blah. Yet still no one has called or emailed to offer me a visit

[Magnet Customers @magnet_customer]

#MyMagnetKitchen #EmotionalConnections? #WhichBestBuy #BetterByDesign? #RogueTraders #KitchenDesign #RipOffBritain #KitchenInspo #EmotionalLifestyleSpace #RealMagnetStories

[khutch @touchyhutch]

@MagnetUK we have just fitted our kitchen but our solid laminate worktop seems to be stained/peeling. Please can you advise what to do

[Magnet Customers @magnet_customer]

This 👇 #MyMagnetKitchen #EmotionalConnections? #WhichBestBuy #BetterByDesign? #RogueTraders #KitchenDesign #RipOffBritain #KitchenInspo #EmotionalLifestyleSpace #RealMagnetStories

[Ticketyboo! @Ticketyboox1115]

Yes, you may, or may not, be in touch ‘within 24hrs’ but it is always with platitudes and, to add insult to injury, you tell customer how you take pride in your Customer Service. Read the room Magnet Kitchens.