maheedhar tumpudi

[maheedhar tumpudi @mahee_0070]

I also have the mail conversation with the team the timelines and delays. Requesting @IndianOilcl @DirHR_iocl @tapsois20151 @DirMktg_iocl to help resolving this.
@xtrarewards

[maheedhar tumpudi @mahee_0070]

I didn’t expect this type of customer support from an esteemed org like INDIAN OIL i would like to request for a thorough action into this issue and provide a resolution at the earliest, Im happy to share all the required proofs/receipts

[maheedhar tumpudi @mahee_0070]

few days later i got a mail saying we will take necessary action again vendor thanks for patience. When asked about my refund no response from then.

[maheedhar tumpudi @mahee_0070]

I shared all necessary proofs as screenshot of failed voucher transaction, petrol and card payment receipt etc. after nearly 10 mails and replies i was told that they will process refund after verifying the receipts,

[maheedhar tumpudi @mahee_0070]

After instruction from Indian oil team I made the payment of 4400 INR using my credit card and sent a mail for the issue. Its been more than 3 mons now and the issue is still not resolved.

[maheedhar tumpudi @mahee_0070]

I tried to reach Indian oil customer care immediately, after trying for 30 mins I was able to reach the support team, after explaing the issue I was directed to make the payment by other means and raise a support ticket by sending mail.

[maheedhar tumpudi @mahee_0070]

When I tried using the voucher for payment unfortunately the transaction failed in the vendors POS machine but in my mobile app is showing the voucher redemption is successful.

[maheedhar tumpudi @mahee_0070]

On Jan 14 I was travelling to bangalore by my car, I stopped at Nellore to get petrol filled where I tried to use Indian Oil extra Rewards mobile app to buy a vouchet worth 4400 to pay for my petrol.

[maheedhar tumpudi @mahee_0070]

@SwiggyCares @Swiggy @BurgerKing @burgerkingindia 236010446561543
Here is my order ID

[maheedhar tumpudi @mahee_0070]

Very dissapointed with @Swiggy and @BurgerKing @burgerkingindia . Ended the chat without resolving the conflict. Received food with broken package and spilled drink which made food damp and uneatable.
After conversation being closed by swiggy no option to re open as well.

[maheedhar tumpudi @mahee_0070]

I wld also like loreal to look into this as it would damage the reputation of your org as well.
cc: @suhaasvarma
@DTDCIndia @DTDCMumbai @DTDCBangalore @jagograhakjago @LOrealParisIn @LOrealGroupe

[maheedhar tumpudi @mahee_0070]

I am finished with your customer care loop. Deliver shipment 7X109316258. I have the recordings, I have the timeline, and I have the patience to see this through the Consumer Court.

[maheedhar tumpudi @mahee_0070]

Tracer Divya K. continues to "handle" the case with zero results while the product's shelf life expires. Your "escalation" is a dead end designed to exhaust the customer. It has not worked.

[maheedhar tumpudi @mahee_0070]

I have call logs proving 20 separate attempts to resolve this. Your agents have provided three different locations for the package in a single week—Kokilu branch, sender's branch, and "in transit". Which one is the lie?

[maheedhar tumpudi @mahee_0070]

the package is worth 7k+ and loreal site is saying it as delivered coz thats what dtdc told back to them. if i dont get a solid info on the package or a refund of my product I would like to take it to comsumer forum.

[maheedhar tumpudi @mahee_0070]

I really wonder if this is the way a reputed logistics org like DTDC works. This makes customers like us loose trust on the org. FYI this is mot just a information tweet, I would like to escalate this is anyway possible , i have all call recordings and mails

[maheedhar tumpudi @mahee_0070]

When asked they said they are looking into it which has already went past 2 weeks. I seriously wonder how dumb and irresponsible the customer support team is. No one is ready to provide actual info even when asked for escalation i was directly told there is no such option.

[maheedhar tumpudi @mahee_0070]

When I denied they said that they will send it. Waiting for couple of days when i reached back again they said it went back to senders address. But in meanwhile i got a mail saying it is delivered to me.

[maheedhar tumpudi @mahee_0070]

where as in calls i was still being said that parcel is at a different hub. I don’t understand if they really have track of the shipment or just saying diff reasons in each call. Initially i was asked to come to a hub and pick my parcel which is 2.5 hrs away from my location

[maheedhar tumpudi @mahee_0070]

I have recently ordered a product from loreal. Unfortunately its handed over to DTDC for shipping. Its been 1.5 mons since its shipped but I didn’t receive it till now after endless support calls i got a mail saying its delivered when its still not