MainTrax

MainTrax is a leader in speech analytics expertise and offers a prosodic solution for pre-hire agent assessments.

[MainTrax @MainTraxSpeech]

New changes in place just in time for the new year!

We're excited to share our updated website which is live as of today!

https://t.co/InJNRxvkEE

Hire the right agent, the first time.

[Susan Hash @susanhash]

Rec read: @MainTraxSpeech CEO @ScottBakken explains how #Behavioral #Predictive #Voice #Analytics helps to identify #ContactCenter job candidates who are most likely to succeed in the role https://t.co/AEyGwnbCko #AI #cctr #hiring #retention #CX #SpeechAnalytics

[Susan Hash @susanhash]

How can #SpeechAnalytics address top #ContactCenter challenges & priorities? @MainTraxSpeech Claire Bakken shares her insights on opportunities for #cctr #Desktop tools, #EmployeeEngagement & agent #empowerment https://t.co/zRwbnrZnLv #CX #custserv

[MainTrax @MainTraxSpeech]

Our CEO, @ScottBakken, presented our product, HireTrax, at Eric Berg's Call Center Pro Technology Summit yesterday in Minnesota.

The theme of the day seemed to be "Real AI" amongst the audience and other presenters-- 8x8, Bright Pattern, and Calabrio, Inc.

[MainTrax @MainTraxSpeech]

In our most recent @CCPipeline article our CEO, @ScottBakken, discusses how analyzing a candidate's VOICE can actually be a strong predictor of new-hire success, retention, and CSAT performance.

Read more:
https://t.co/DqNw8vFKUr

[Susan Hash @susanhash]

More #SpeechAnalytics vendors are providing inexpensive, powerful & easier to operate #speech tools for SMB #ContactCenters - @MainTraxSpeech CEO @ScottBakken discusses how to select the best tools to match your #cctr needs & maximize #ROI https://t.co/pOxPVG7X3V

[MainTrax @MainTraxSpeech]

We're excited to introduce our product HIRETRAX:

A voice-based pre-hiring assessment program which is proving to be a game-changer in the contact center industry.

Check out our video explaining the whole process below and visit our website for updates

https://t.co/uCttGNhZwK

[Susan Hash @susanhash]

How can #SpeechAnalytics address top #ContactCenter challenges & priorities? @MainTraxSpeech Claire Bakken shares her insights on opportunities for #cctr #Desktop tools, #EmployeeEngagement & agent #empowerment https://t.co/zRwbnrZnLv #CX #custserv

[MainTrax @MainTraxSpeech]

Cloud Call Center Search co-founder Fred Stacey discussed #agentattrition solutions with MainTrax partner David Patchen at @CCNGNetwork’s September 18th networking event in Phoenix.

[MainTrax @MainTraxSpeech]

In this month's @CCPipeline issue our CEO, @ScottBakken, writes about how to KISS (Keep it Simple with Speech!) #speechanalytics challenges goodbye. Take a look and let us know your thoughts!
https://t.co/lZOAQ3X0o1

[Susan Hash @susanhash]

How can #SpeechAnalytics address top #ContactCenter challenges & priorities? @MainTraxSpeech Claire Bakken shares her insights on opportunities for #cctr #Desktop tools, #EmployeeEngagement & agent #empowerment https://t.co/zRwbnrZnLv #CX #custserv

[Susan Hash @susanhash]

Interesting read: @MainTraxSpeech CEO @ScottBakken explains how #Behavioral #Predictive #Voice #Analytics helps to identify #ContactCenter job candidates who are most likely to succeed in the role https://t.co/AEyGwnbCko #AI #cctr #hiring #retention #CX #SpeechAnalytics

[Susan Hash @susanhash]

How can #SpeechAnalytics address top #ContactCenter challenges & priorities? @MainTraxSpeech Claire Bakken shares her insights on opportunities for #cctr #Desktop tools, #EmployeeEngagement & agent #empowerment https://t.co/zRwbnrZnLv #CX #custserv

[MainTrax @MainTraxSpeech]

Check out our new article in this month's @CCPipeline issue by our CEO @ScottBakken focusing on predicting top agents using Behavioral Predictive Voice Analytics in the link below!

https://t.co/a7r2sErBfF

[MainTrax @MainTraxSpeech]

Earlier this month one of our partners, David Patchen, answered questions about the impact that predictive behavioral voice analytics can make in the contact center at @SOCAP International’s Southwest regional chapter event in Phoenix. Great session!

[MainTrax @MainTraxSpeech]

Thanks for sharing, Susan!

[Susan Hash @susanhash]

How can #SpeechAnalytics address top #ContactCenter challenges & priorities? @MainTraxSpeech’s Claire Bakken shares her insights on opportunities for #cctr #Desktop tools, #EmployeeEngagement & agent #empowerment https://t.co/zRwbnrZnLv #CX #custserv

[MainTrax @MainTraxSpeech]

One of our partners will be speaking at the @SOCAP SW Regional Chapter event on May 9! Dave will be speaking on how to "find surprises before they find you" utilizing #speechanalytics!

Click the link below to register, we'd love to see you there!:

https://t.co/BNZVyR9Av9