Scott Bakken

Scott, co-founder of @MainTraxSpeech, is an independent voice in the #speechanalytics industry and a 2007 Ernst & Young Entrepreneur of the Year Finalist.

[Susan Hash @susanhash]

Rec read: @MainTraxSpeech CEO @ScottBakken explains how #Behavioral #Predictive #Voice #Analytics helps to identify #ContactCenter job candidates who are most likely to succeed in the role https://t.co/AEyGwnbCko #AI #cctr #hiring #retention #CX #SpeechAnalytics

[Susan Hash @susanhash]

More #SpeechAnalytics vendors are providing inexpensive, powerful & easier to operate #speech tools for SMB #ContactCenters - @MainTraxSpeech CEO @ScottBakken discusses how to select the best tools to match your #cctr needs & maximize #ROI https://t.co/pOxPVG7X3V

[Susan Hash @susanhash]

An impressive lineup of authors in Sept issue of @CCPipeline! Insightful articles fr #cctr #CX experts Lori Bocklund, Matt McConnell, Steven Ashley, Scott Merritt, @mikeaoki @ScottBakken @KMP603 @janet_leblanc @PaulStockford @chrismikeb @sxp01 @JasmineKees https://t.co/YfYIdENuby

[MainTrax @MainTraxSpeech]

In this month's @CCPipeline issue our CEO, @ScottBakken, writes about how to KISS (Keep it Simple with Speech!) #speechanalytics challenges goodbye. Take a look and let us know your thoughts!
https://t.co/lZOAQ3X0o1

[Susan Hash @susanhash]

Interesting read: @MainTraxSpeech CEO @ScottBakken explains how #Behavioral #Predictive #Voice #Analytics helps to identify #ContactCenter job candidates who are most likely to succeed in the role https://t.co/AEyGwnbCko #AI #cctr #hiring #retention #CX #SpeechAnalytics

[MainTrax @MainTraxSpeech]

Check out our new article in this month's @CCPipeline issue by our CEO @ScottBakken focusing on predicting top agents using Behavioral Predictive Voice Analytics in the link below!

https://t.co/a7r2sErBfF

[Scott Bakken @ScottBakken]

Check out my guest blog post with Voci this week....

[MainTrax @MainTraxSpeech]

Yesterday one of our partners, @ScottBakken, spent the morning at @MWCCA's event learning alongside #ContactCenter professionals.

Where have you found the biggest 'win' using speech analytics in the contact center?

[MainTrax @MainTraxSpeech]

Great article from @8x8 featured in @CallCenterICMI this month discussing how speech analytics can help your company gain insights into certain problem areas you may not even be aware of. Our co-founder @ScottBakken's insights are also shared.Check it out! https://t.co/fVLD9xfj7I

[MainTrax @MainTraxSpeech]

MainTrax was flattered to be invited to speak about Risk Compliance at CallMiner’s recent user conference #Listen2018. Great to meet so many organizations using speech analytics in such innovative ways. MainTrax partner David Patchen some golf in, too!

[MainTrax @MainTraxSpeech]

Another productive day at #Engage18! Did you happen to make it to our session, 'Profit More from Speech Analytics with a Blueprint that Works'? Awesome to speak to so many interested users in #speechanalytics alongside @LawsonConcepts. Thanks for having us, @Verint!

[Shenika Bush @sbush35]

I just attended the “Profit More from Speech Analytics with a Blueprint that Works” session at Engage18! #ConnectAtEngage

[Stephanie Claycomb @Runner633]

Have a blueprint for your speech roll out! Big day, big insight from #Verint18 #ConnectAtEngage @Verint

[Pac @PacPacella320]

I just attended the “Profit More from Speech Analytics with a Blueprint that Works” session at Engage18! #ConnectAtEngage

[Scott Bakken @ScottBakken]

This morning's theme: Compliance and catching fraudsters by using voice biometrics, facial scans and imagery, and...#speechanalytics! Right up our alley at @MainTraxSpeech. Looking forward to how our session ties into this too...1:45 pm in Dallas B! #ConnectAtEngage #Engage18

[Scott Bakken @ScottBakken]

Just about to start the next general session...great to see so many people ready to learn more about customer experience and engagement. #ConnectAtEngage #CX #Engage18

[Scott Bakken @ScottBakken]

Should be another great day, we're on at 1:45...Dallas Room B. #ConnectAtEngage #speechanalytics https://t.co/FuKdimf1jp

[MainTrax @MainTraxSpeech]

If you're here at #Engage18, we'll be in room Dallas B at 1:45 pm giving a session on how to 'Profit More from Speech Analytics with a Blueprint that Works.' Great for those who want to learn more about #speechanalytics and how it can work for your company! #ConnectAtEngage

[Scott Bakken @ScottBakken]

Great first day of #Engage18 filled with very informative #speechanalytics sessions. Looking forward to our breakout at 1:45 pm tomorrow. Make sure to stop by in room: Dallas B