@British_Airways my brother chose to fly with you to/from Australia. He’s an incredibly apprehensive flyer so to have been messed around so much is a joke, without care or an apology. i know many people who now wouldn’t dream of booking with you if this is the service you get
@British_Airways also you have employees who won’t let you get a word in edge ways and just shouting that they can’t speak to me? and demanding i get a refund instead and not listening? you honour yourself on quality service… what quality is that exactly? really shit quality?
@British_Airways you have the worst customer service… changing a flight the day of from an all in one from Australia to Heathrow to now having to now stop and taking away a seat with extra leg room that was paid for months in advance from someone who’s 6ft4? disgraceful