Sarah Boyd

User experience consultant, event manager and creative play enthusiast - creator/coordinator HONK! Pop-up Play.

[Sarah Boyd @makeitusable]

@ALDIMobileAU - can your PAYG or prepaid SIM deals be used by a not for profit organisation? The price is so awesome!

[Sarah Boyd @makeitusable]

'What's life like for you...?' Another great way to start a conversation. #designresearch

[Sarah Boyd @makeitusable]

Get out of the office - get the 'real' end to end process, all the ups and downs, not just the average stuff in the middle - #designresearch

[Sarah Boyd @makeitusable]

Tips for using images to tell stories - take action shots, shots of the users environment & shots that capture emotion #designresearch

[Sarah Boyd @makeitusable]

Visualisation vs verbalisation - telling stories through pictures vs words #designresearch

[Sarah Boyd @makeitusable]

If we can add a human element to our digital products we increase the level of trust users will have in it - #designresearch

[Sarah Boyd @makeitusable]

Drive user engagement via props, games and icebreakers - #designresearch

[Sarah Boyd @makeitusable]

Tell me your story.... a great lead in to broaden the way users tell you about their experience #designresearch

[Sarah Boyd @makeitusable]

Write a script, bring the script, read the script - seems so obvious right? Apparently not - #designresearch

[Sarah Boyd @makeitusable]

Get transcripts of your interviews - you will be astonished, and possibly embarrassed, by what you missed #designresearch

[Sarah Boyd @makeitusable]

On a research/analysis day, switch everything off - no email, social media, tv, internet - give your brain room to think #designresearch

[Sarah Boyd @makeitusable]

Short term memory is more fleeting than you think - 10/20 seconds - remember that next time yr scribing interview notes #designresearch

[Sarah Boyd @makeitusable]

Perception is tiny - you think you are taking in more than you actually are #designresearch

[Sarah Boyd @makeitusable]

GOOB - get out of the building. A nifty reminder in the research/discovery phase of a project #designresearch2017

[Sarah Boyd @makeitusable]

Insight comes from user research that is an engaging, physical, interactive process - #designresearch2017

[Sarah Boyd @makeitusable]

#designresearch2017 - Lots of great new ideas and techniques - empathy wall, insight bingo, photo voice and emotional mapping

[Sarah Boyd @makeitusable]

Design for the people who need us the most - Patti Moore #UXAustralia

[Sarah Boyd @makeitusable]

'The crux of UX is empathy and inquisitiveness' - I'd probably add persistence too! #UXAustralia

[Sarah Boyd @makeitusable]

New term for me today - 'handshake project'. Giving the client just a taste of what you can do so they come back for more.

[Sarah Boyd @makeitusable]

Hey UX in place making is a 'thing' - https://t.co/dkXQd2WRni #UXAustralia