@Timyang01@XTexchange@LeahOnlinev8 Hey dude . I'm also one of XT user .I have also same issues with risk control . I'm submitted all documents evidence which they are asked but they take 45 days time resolved my issue .they are taking long time and resolving your issue . don't be fear .take it easy
@XT_csofficial Respected team I'm also follow each instructions and submitted all documents which they helped to verify easily but I'm given my ๐ฏ% effort .I don't no why taking too much long time for verification.? Please atleast note specific timeline. Resolve Immediately.
@XT_csofficial @LeahOnlinev8@XT_updates@XT_Ecosystem No this is completely wrong statement if you channel is fastest then why take 31 days time for resolve my simply issue .? Still not solved .? Asking unrelated information .? Please talk to relavant team sloved my issue .
I can submit original documents which help to complete verification . Further any additional documents I don't have to help you . please don't asked again and again same thing to delay my case 31 days already gone .take some seriousness with your users problems.and slove immediately
@XT_csofficial @LeahOnlinev8@XT_updates@XT_Ecosystem I have submitted which I had 3 WhatsApp proof .how can I provide all whatsapp records .? This is fair reason to hold my fund from last 31 days .? Even submitted each point of information.? Please talk to team sloved my problem soon.
Dear team . I'm already submitted all documents and transaction details your team asking unnecessary information they want additional information about why I'm sending someone to usdt .they are my friend I can show why I'm send and where I'm sent both I can given proper account statement they are asking me any whatsapps chat proof or bank statement to receiving money . please tell me asking such information if I genuinely don't have how can I submit . Or give me clarification why additional information required.? Already submitted orginal documents . don't delay asking unnecessary information resolve my issue as soon as possible.i hope you should take this is serious.
@LeahOnlinev8 @XT_csofficial @XT_updates@XT_Ecosystem I appreciate the response, Leah sir However, the review process has been dragging on without clear updates. Could you share the expected timeline for the Risk Control team to complete this review?
Simply forwarding the request does not solve the problem. I need this issue resolved today. Please provide me with the direct contact details of the supervisor handling my ticket and a strict commitment on when this will be fixed. I expect a real update with a clear timeline
Already 30 days Running.
@XT_csofficial @LeahOnlinev8@XT_updates@XT_Ecosystem "I appreciate the follow-up, but waiting indefinitely without a clear ETA or resolution is unacceptable. Please escalate this to a supervisor and resolve my issue immediately."
@XT_csofficial @LeahOnlinev8 Just I was talked with coustomer support .they are mentioned no additional information is required from my side . everything already given . please resolve my issue as soon . already taken 30 days time for step by step verification . Please resolve my issue as soon.
Iโve been explaining the same issue for many days and have already submitted every document/detail available with me. Yet the case keeps getting delayed without any clear explanation. Iโm completely fed up with customer support, which is why Iโm reaching out here for immediate escalation and resolution of my issue. Please stop the repeated requests and resolve this urgently.
I have already provided all information and documents available with me and have cooperated fully for 30 days. I cannot provide details that I genuinely do not have or cannot obtain. Please stop repeating the same requests and clearly specify exactly what is still required and why.
If there is a genuine compliance issue, please escalate my case directly to the Risk Control/Compliance team and provide a clear resolution or next step. I need my funds issue resolved without further unnecessary delay
@varadubai My dear team .XT EXCHANGE hold my account under restricted from last 30 days .no clear explanation no standard timeline even submitted all documents videos pictures evidence .only replied like this verification process running please wait.
@XTexchange Dear team forget chat .first clear my issue . I'm waiting from last 30 days
Submitted each piece of paper evidence then also taking too much long time in verification .no big issue for verification.only I have accidentally created 2 account . submitted all relevant documents also
@XT_csofficial @LeahOnlinev8 I don't need another generic update; I need my issue resolved. "Still processing" with no timeline is unacceptable after waiting this long. Please escalate this to a supervisor and DM me with a concrete solution today. [Ticket #655389]
@XTexchange My dear XT EXCHANGE please resolve my problem first .29 days gone still not final decision . complete your risk control verification as soon. Please don't delay more .
@XT_csofficial @LeahOnlinev8 My dear team ,I have been reading this message continuously for the last 29 days . Please provide me with a specific timeline for resolution,as I am unable to wait any longer due to financial issue.i hope you understand my situation.