Malte Kosub

Co-Founder & CEO of Parloa. Redefining customer experience with AI.

[Malte Kosub @maltekosub]

Next up: SF.

After our New York office, we're excited to open our second US office in San Francisco. Looking forward to being even closer to our West Coast customers!

[Malte Kosub @maltekosub]

In 2022 we made a bet that most people thought was crazy back then. I recently sat down with @max_rimpel to talk about it.

What was it? We decided to throw away the entire product and rebuild from scratch. 95% of engineering on a green field for 18 months, while competitors kept shipping features. LLMs at the time took 30s to respond, and instruction following was very bad. We had no proof it would work out. But it did.

Since then, the traditional SaaS playbook is no longer there. Not in terms of growth, hiring, or how you operate as a company. That moment in 2022 started a story of continuously rewriting the playbook for Parloa (and any other software company).

Max, thanks for the great conversation and for being an incredible thought partner and supporter on our journey!

[Malte Kosub @maltekosub]

Very excited to formally announce our London office!

No one, king or queen alike, should have to sit on hold for 90 minutes.

Opening our London office brings us closer to the enterprises and customers shaping some of the highest expectations for CX, in one of the world's largest software markets.

Proud of the team making this next chapter happen.

P.S. We’re hiring in the UK. Come join us.

https://t.co/JdOO90lwX6

[Malte Kosub @maltekosub]

@htaneja @WeAreLegora @parloa_ai Agree.

The first wave proves what AI can do.

The second wave builds the systems that make it work inside real enterprises.

That’s where durable companies get built.

[World Economic Forum @wef]

Internet up for Grabs with @sh0kunin (@GoDaddy), @maltekosub (@parloa_ai), @nxthompson (@TheAtlantic), @HelenaCLeurent (@Consumers_Int) and Arjun Prakash #WEF26 https://t.co/EJSlUDCqI7

[Malte Kosub @maltekosub]

One of our core values: "Ambition has to feel crazy."

Based on ACV alone, we'd already rank among the top 20 SaaS companies globally.

But this is still Day One.

Back to building. 🚀

[Malte Kosub @maltekosub]

Q3 just closed. The strongest quarter in the history of @parloa_ai. 🚀

We're now at about $50M in ARR. Significantly faster than we planned!

But the headline number only tells part of the story👇

[Malte Kosub @maltekosub]

Enterprise leaders across financial services, insurance, telco, utility, and retail aren't asking "if" anymore.

They're asking "how fast can we implement?"

AI agents aren't just transforming customer service - they're redefining what customer experience means.

[Malte Kosub @maltekosub]

Crises reveal weaknesses, but they also show what’s possible

The airlines that come out stronger won’t be those with the biggest fleets

They’ll be the ones that put AI at the center of their customer experience

@parloa_ai ✈️🚀

[Malte Kosub @maltekosub]

3.2 million travelers stranded
13,000 air traffic controllers reportedly unpaid
Hundreds of flights canceled

The U.S. shutdown is creating chaos in aviation and exposing how fragile airline customer service really is

This is exactly where AI becomes mission critical ✈️🤖

[Malte Kosub @maltekosub]

Passengers get instant support

Agents focus on empathy instead of repetitive tasks

Airlines keep service quality high even in moments of chaos 💫

[Malte Kosub @maltekosub]

@parloa_ai up on the Times Square screen! Thank you, @Nasdaq 🚀

[Apoorv Agrawal @apoorv03]

Excited to double down on our partnership with @parloa_ai with our friends @PeetsChad @generalcatalyst @eqt @DoreenHuber @htaneja @max_rimpel and Durable!

Since our first investment, Parloa has proven to be a truly enterprise-grade CX solution. Voice still swallows most CX spend; Parloa’s low-latency agents shrink peak-staffing costs, and once voice is solved, chat & messaging follow.

Second, Parloa provides global coverage! Automating European language support is 3-5x more expensive than English. Fine-tuned speech models in 40 + languages turn the €20-40/hr cost of multilingual agents into instant AI.

Finally, the proof in the numbers. Revenue 4× in 12 months; marquee hyperscalers are customers and partners; A-team talent from Adyen, Stripe, AWS and more.

Catch the video for the full story!